Website South African Reserve Bank
The South African Reserve Bank is the central bank of South Africa. It was established in 1921 after Parliament passed an act, the "Currency and Bank Act of 10 August 1920", as a direct result of the abnormal monetary and financial conditions which World War I had brought
Detailed description
The successful candidate will be responsible for the following key performance areas:
Managing the development, successful implementation, continual improvement, and maturation of IT service management practices across the South African Reserve Bank (SARB).
Developing and managing the implementation of process improvement plans.
Leading service management data analytics, reporting and process documentation.
Monitoring, measuring and enforcing governance and compliance with IT service management processes.
Driving the process automation agenda as part of continuous improvement.
Designing, managing and implementing short- and long-term strategic plans to ensure that IT Service Management platform meet existing and future requirements.
Developing, documenting, and managing the implementation of best practices, IT service management standards and standard operating procedures (SOPs).
Researching and recommending IT service management solutions and the implementation thereof.
Talent and succession management as well as the development and performance management of the IT Service Management team.
Building and managing key stakeholder relationships to ensure the delivery of quality service and participate in other departmental/divisional projects to contribute towards business objectives.
Identify, mitigate, and manage risks related to the IT service management environment.
Providing input into resource planning, cost estimation, budget development and cost control.
Job requirements
To be considered for this position, candidates must be in possession of:
a Post Graduate Degree (NQF 8) in Computer Science, Information Systems or an equivalent qualification;
at least eight to ten years’ experience in an IT environment;
a minimum of two years people management experience; and
certification in process mapping, ITIL and COBIT.
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Apply via company website ( https://www.resbank.co.za ) or