MiWay Insurance Limited
What will you do?
Manages individuals within a team e.g. call centre agents / consultants within the communication centre. Ensures that the team reaches target by monitoring individual performance on a constant basis. Very knowledgeable on all aspects of the products, processes and systems. Mentors team and gives constant real-time support in terms of query resolution.
Minimum Qualification
Grade 12/Standard 10/NQF 4/Matric
Relevant FAIS and RE qualification
Minimum Experience
Minimum 3 years in the short-term sales environment
Requirements
Excellent knowledge of Sales and processes
Must be highly profcient in dealing with clients at all levels
Excellent adminstrative skills and knoweldge of Microsoft Office
Proven Sales Track record
Results oriented
Excellent communication and leadership skills
Good attendance record is essential
Must be reliable
Self-motivated and desire to excel
Analytical and organised
Problem solving skills and solution oriented
Flexibility
Ability to multi-task and attention to detail
Knowledge and Skills
Drive leads and service targets
Coaching, quality and compliance
Reporting and communication
Management of employees
Personal Attributes
Decision quality – Contributing independently
Interpersonal savvy – Contributing independently
Plans and aligns – Contributing independently
Directs work – Contributing independently
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Core Competencies
Cultivates innovation – Contributing independently
Customer focus – Contributing independently
Drives results – Contributing independently
Collaborates – Contributing independently
Being resilient – Contributing independently
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