Website FlySafair
FlySafair is South Africa's true low cost airline. We took to the skies in October 2014 and have expanded fast, linking several key destinations in South Africa. Our intention is to keep our fares lower for longer and in so doing offer South Africans an affordable and easy air travel alternative…. read more FlySafair is a very dynamic company that prides itself on being forward thinking and innovative. Safair is the holding company which owns FlySafair. With over 52 years experience in the aviation industry this South African stalwart brings both high level expertise and good solid values to the table. Our primary base is in Johannesburg at OR Tambo International Airport with secondary bases at Lanseria, Cape Town and Durban.
Description
Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required
Assist customers when there are flight disruptions and/or cancellations
Handle and safeguard of confidential information
Address any complaints in a professional and timeous manner
Escalate any problematic issues to the Supervisor on duty
Provide professional Customer service at all times.
Requirements
Grade 12 or equivalent
Airport and ticket sales experience
Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required
Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook)
Excellent understanding of delivering great customer service
Excellent written and verbal command of the English language including proper phone etiquette
Conflict resolution skills.
Personal Attributes
Punctual
High degree of patience and assertiveness
Trustworthy, professional and reliable, including dealing with confidential information
Immaculate timekeeping
The ability to work well under pressure
Practice good time management
Customer focused and service orientated.
Apply via company website ( N / A ) or
flysafair.mcidirecthire.com