Website Wilderness
We love what we do. And are always on the lookout for like-minded people who share our passion for conserving the wilderness. Each job plays a big part in our shared purpose: to increase the world’s wilderness, together. With operations in eight African countries, we offer a wide array of life-cha… read morenging career opportunities. We are the pioneering collective increasing the world's iconic wilderness, bringing guests to discover the beating pulse of Earth's ultimate, untamed places. With purpose at the heart of our culture, working for Wilderness is not just a job, and our successes have only been made possible thanks to the dedication and passion of our employees who continue to push the boundaries in conservation tourism. Combine this with the significant investment we make in training and mentoring our staff, alongside the generosity of spirit that they are so renowned for, it is not surprising that we continue to attract people from all walks of life to join our family and our journey to make a positive impact.
Detailed Responsibilities
Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.
Liaise with the Reservations Manager on booking issues, managing all the changes and adding any developments to the booking to ensure that the client’s trip is booked and planned perfectly.
Ensuring all relevant systems are updated i.e.: Wilderness Window, WISH, TourPlan and any other internal systems not mentioned.
Handle Accommodation, flights transfer & touring bookings.
Book relevant tickets as required.
Book relevant accommodation for early-morning/ late-night pick-ups and drop offs.
Continuous communication and excellent service delivery to agents at all times.
Build relationships with agents based on trust and support, knowing their business trends and guests needs.
Handle queries from Agents on various matters.
Process any additional changes/updates after confirmation to the itinerary.
Maintain booking file (electronically) incl. Agent correspondence, AP correspondence, costings, invoices & credit notes and updated booking file cover/summary and ensure all documents are in order.
Quote accurately and timeously keeping in mind our strategic and preferred AP and upsell where possible to benefit both Wilderness and the agent ensuring relevant information is obtained from the ARM prior to quoting.
Design itineraries around company guidelines and product knowledge e.g., area, variety, product status and service consistency in accommodation standard, distances travelled and time saving aspects.
CANDIDATE PROFILE
Qualification:
Matric certificate – with maths (minimum standard grade or above)
Tertiary certificate in Travel & Tourism/hospitality is advantageous.
Experience:
4-6 years with Senior experience in handling customer relationships and developing & promoting product and building journeys in the inbound travel industry.
In depth knowledge of South Africa, specifically Cape Town, Garden Route & Safari Destinations and Southern Africa, specifically Zambia, Zimbabwe, Botswana & Namibia and East Africa, specifically. Zanzibar, Tanzania, Kenya, Rwanda, Uganda.
Proven English literacy.
Excellent attention to detail.
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