Website Fidelity Services Group
Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological de… read morevelopments globally, and continuously evolving and innovating, the Group remains a front-runner in the security solutions market.
Overall purpose of the job:
To manage and maintain quality within Fidelity Secure Drive. Maintain and resolve customer related issues. Present and defend Fidelity Secure Drive all fitment related issues where required to contribute daily to our mission of earning the reputation that we provide all our clients and partners with superior quality technology and information supported by first rate service. The incumbent must uphold our promise to clients that we go beyond the expected.
Duties & Responsibilities:
The job holder is required to manage and maintain all allocated resources.
Vehicle cleanliness
Traffic offences
Roadworthiness
Tools
Safekeeping of tools are good and serviced.
Stock
Complete stock take
Resolve all missing stock.
Cell Phone
Devices are operational.
Monitor data usage.
Uniform
Maintain uniform.
Ensure clean and presentable as per Psira
Perform daily administration and duties to ensure the smooth running of the technical function.
Perform office administrative function w.r.t filing of registers, updating of database etc.
Complete on the job coaching
With technicians where required
Attend to all Complaints when required.
Offer product support onsite and remotely.
Dealing with technical and client queries
Assist with fitments when required.
Complete hardware installations to the highest quality and within the required timelines
Repair, Maintain and Installation of Tracking Systems
Maintain fitment quality.
Assist with technical evaluations and repairs.
Implement new fitment techniques (OEM fitment guideline requirement implementation) Specialized fitment techniques.
Ensure that personal hygiene is maintained (as per PSIRA),
Company uniform in good condition
Ensure familiarity and adherence to applicable company policies and procedures.
Attend and take initiative to develop own skills.
Providing comprehensive feedback to internal role player
Minimum qualifications and experience:
Matric
Driver’s license (code B),
Clear Criminal Record
Psira Grade C
Trade test in motor electrical electronics or similar preferred,
Auto-electricians qualification advantageous,
At least 6-10 years’ experience in the fitment of vehicle tracking equipment.
Attributes:
Action orientated.
Good fault finding skills.
Attention to detail.
Problem Solving
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