Standard Bank Group
Job Description
To proactively direct the Service Lifecyle management of large and complex customer facing business IT owned and consumed services, comprising relevant business services, applications, systems, vendors, and dependencies.
Provide strategic and operational holistic service insights, management information and recommendations, as input into CIO decisions and actively driving service improvement initiatives e.g CMDB, UTR and ITSM reporting.
Facilitating and administering committees and forums relating to Services resilience e.g CAB, Business Unit Always On forum and Business Unit production meetings. Management of special projects relating to service resilience practices across the Business Unit.
Qualifications
Type of Qualification: First Degree
Field of Study: Information Technology
Experience Required
Delivery Enablement
Technology
2 – 5 years
Experience in leading service management processes for large and diverse portfolios. Proven knowledge and application of ITSM practice
2 – 5 years
Have good knowledge of domain appropriate technology strategies. Proven application of service management processes and framework
2 – 5 years
Have knowledge of domain operations, understanding of ecosystems, suppliers and broad technical knowledge of the technology, solutions and service catalogue consumed by countries.
Additional Information
Behavioural Competencies:
Assertiveness
Collaboration
Articulating Information
Challenging Ideas
Developing Strategies
Directing People
Empowering Individuals
Establishing Rapport
Exploring Possibilities
Providing Insights
Resolving Conflict
Showing Composure
Upholding Standards
Technical Competencies:
ITIL4
Information Security Management
IT Risk Management
Knowledge of Banking & Financial Service
Service Level Management
Crisis management
ITSM
Lifecycle management
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