Website Achievement Awards Group
Achievement Awards Group values diversity and believes in equal employment opportunities for all. We welcome all qualified job applicants to submit their CV online before the deadline of 29 February 2024. We are committed to a fair recruitment and selection process that complies with applicable laws… read more governing employment equity. We review candidates from all designated groups and look forward to reviewing your application.
What You’ll Be Doing:
Delivering exceptional service by answering, assisting, and resolving customer queries with professionalism and care.
Navigating multiple systems and processes to provide accurate, fast, and effective solutions.
Handling a wide range of service requests and concerns, always aiming for first-time resolution.
Escalating complex issues when needed — and knowing when to.
Being the friendly, reassuring voice or message that turns a frustrated customer into a loyal fan.
Staying updated on the latest products, policies, and processes to be your best every day.
Requirements
What We’re Looking For:
A natural communicator – written and verbal – who listens, connects, and responds with empathy.
Detail-oriented and accurate, even under pressure.
Comfortable using digital systems, with experience in MS Office and CRM platforms.
A team player who can also take ownership and run with tasks.
Someone eager to grow, learn, and adapt in a fast-paced environment.
Experience in customer service, contact centres, or retail is a great advantage (1 year).
A completed Matric (NQF Level 4) is essential.
Apply via company website ( N / A ) or
awards.mcidirecthire.com