Website MRI Software
MRI Software is a leading provider of real estate software solutions that transform the way communities live, work and play. MRI’s comprehensive, flexible, open and connected platform empowers owners, operators and occupiers in commercial and residential property organizations to innovate in rapid… read morely changing markets. MRI has been a trailblazer in the PropTech industry for over five decades, serving more than two million users worldwide. Through leading solutions and a rich partner ecosystem, MRI gives real estate companies the freedom to elevate their business and gain a competitive edge. For more information, please visit http://www.mrisoftware.com.
Job Description
We are seeking a detail-oriented, and proactive, Project Support & Operations Specialist to support client engagement, service agreement management, and operational workflows within a dual-function role.
This position requires working North America hours and is ideal for someone who thrives in a fast-paced, evolving environment with more defined processes being developed.
RESPONSIBILITIES:
Client Interaction & Scheduling (50%)
Interface directly with clients and internal resources to coordinate scheduling and engagement activities.
Manage day-to-day tasks through a ticketing system.
Operate within a face-paced environment and adapt quickly to shifting priorities.
Collaborate with internal teams to define, structure, and document new operational processes.
Service Agreement Management (40%)
Oversee 50–150 Recurring Service Agreements, ensuring active tracking and renewal readiness.
Define or Redefine the value proposition for all clients who have recurring service agreements.
Track and analyze:
Opportunities to utilize Recurring Services
Projects against the Recurring Services Balances including – remaining balances, expiration dates and renewal cycles.
Consolidate and centralize fragmented data sources into actionable insights.
Administrative Operations (10%)
Handle a variety of administrative tasks with a high degree of accuracy and efficiency.
Maintain and organize process documentation and operational plans.
KEY COMPETENCIES & TOOLS:
Self-Starter – able to define, build, and implement systems from scratch with minimal oversight.
Analytical Thinking – comfortable working with incomplete data and turning it into structured outputs. And combining data from multiple sources into one view.
Process-Oriented – experience defining and streamlining workflows in a fast paced environment.
Detail-Oriented – meticulous with tracking, scheduling, and follow-ups.
Experience with ticketing systems, Power BI, and OpenAir is advantageous.
PREFERRED QUALIFICATIONS:
2–4 years experience in project coordination, operations, or service delivery
Experience working with service agreements, client success, or recurring revenue models
Proficiency in business analysis and reporting tools
Strong written and verbal communication skills
Prior exposure to SaaS or tech-enabled services preferred
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