Website Belmond Mount Nelson Hotel
Set in the vibrant heart of Cape Town, this luxury hotel and spa offers easy access to all that's happening in this dynamic city. Enjoying a superb location at the foot of Table Mountain, and just a short stroll from downtown, the resort offers the perfect combination of leafy tranquility and contem… read moreporary buzz. Belmond Mount Nelson Hotel has long been regarded as one of the city’s top five star hotels. Whether dining on exotic Cape cuisine, soaking up the sun on any of the stunning beaches nearby or getting ready to stroll down fashionable Kloof Street, guests have the ideal central base from which to discover this exhilarating city. AMENITIES Swimming Pool There are two heated outdoor swimming pools, available exclusively for guests staying at the hotel: The Oasis Pool, one of the largest heated pools in South Africa, is ideal for families. Poolside service available from October to April. The Cottage Pool is located in a secluded spot and reserved for over-16s. Poolside service available from November to March. Fitness Centre The fitness centre is equipped with the latest cardiovascular and weight training equipment. A trainer is available for fitness assessments and programmes. Personal training facilities are available to hotel guests and the public. Find out more about our personal training options > Professional tennis, golf and swimming coaches can be arranged on request. For more information call +27 21 483 1904. Signature Boutique Whether you're looking for a memento of your travels or the perfect present, the Signature Boutique has just what you're looking for. Traditional artisan skills combine with contemporary design to present an eclectic collection. From authentic Zulu beadwork to hand stitched embroidery, all items are locally sourced. Hair Salon The locally popular hair salon offers a wide range of services, from cutting and colouring to conditioning and styling. Specialised bridal service and make-up lessons are also available. The Nellie & Nelson Activity Centre A colourful hive of activity, this centre for children aged 3 to 12 offers a range of educational games and toys, big-screen TV, blackboard wall, Nintendo Wii, beanbags and child-friendly furniture. Organised activities, from group games to storytelling, take place throughout the day. Available to non-resident hotel guests at no extra charge when visiting Librisa Spa or any of our restaurants and bars. Teens’ Lounge The lounge is the ideal place for young adults aged 12 to 18 to meet and have fun. Contemporary furniture, Xbox 360 games, a Nintendo Wii, a computer and big-screen TV provide a great entertainment space. Available to non-resident hotel guests at no extra charge when visiting Librisa Spa or any of our restaurants and bars. 76 Orange Street, Gardens, Cape Town, 8001 South Africa
Primary Responsibilities Include:
Manage, coordinate, and maintain the calendar of the General Manager – including appointments, meetings, and travel.
Screen and direct phone calls for the Executive Office.
Make travel arrangements for the General Manager, and the Executive Management team from time to time.
Responsible for organising internal and external meetings on behalf of the General and Hotel Manager, ensuring all necessary requirements are made.
Monitor and respond to incoming communications to the office of the General Manager, including phone calls, emails, post, and walk-ins.
Serve as a link between Executive Office and Departmental Leaders to promote inter-departmental communications.
Manage guest and client relations on behalf of the General Manager; while ensuring you act as an ‘extension” of the GM.
Assist with project management for the General and Hotel Manager to ensure project goals are met within given deadlines.
Provide project updates on a consistent basis to relevant stakeholders.
Coordinate all relevant monthly management meetings for all Department Heads and ensure minutes and action outcomes are distributed and followed upon.
Provide secretarial support for meetings as and when required by the General and Hotel Manager, including drafting, and circulating meeting agendas, preparing minutes, communicating meeting reminders, confirming venues, and arranging refreshments.
Be aware of all VIP’s – both in house and arrivals.
Ensure that you adhere to the Leading Quality Assurance standards for Reservations.
To carry out any other functions and responsibilities as directed by the General and Hotel Manager.
Stay up-to date about room rates, current promotions, offers and packages.
Ensure that long stay and regular guests are acknowledged, and their preferences are actioned and retained for future stays.
Requirements
What You Bring:
Previous experience in a similar role – advantageous.
Previous experience in luxury hospitality, advantageous
Good oral and written communication skills.
Ability to follow instructions & work independently when required.
A high level of professionalism and confidentiality/discretion.
Tact and diplomacy.
Excellent administration skills and organisational skills.
Time management skills
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Apply via company website ( https://www.belmond.com ) or