Website Leroy Merlin
Leroy Merlin is a major player in the global DIY market. As the founding company of GROUPE ADEO, Leroy Merlin offers products and solutions for DIY, decoration, construction and gardening. Leroy Merlin is present in 12 countries, with 100 000 co-workers and 400 stores. In 2015 we achieved turnove… read morer of more than €15 billion. At Leroy Merlin, we believe that people are the central resource of any business. This commitment has allowed us to be regularly reward by the “Great Place to Work” Institute in different countries. Leroy Merlin as part of GROUPE ADEO is built upon 7 common values: honesty, generosity, mutual respect, closeness, simplicity, consistency and a sense of performance. Team work, initiative and entrepreneurship, as well as passion for people and products, are deeply rooted in our culture.
Description
Purpose of the Role
Consult with the customer with the purpose of understanding their needs.
Propose the right product and service according to customer requirements, including quality, convenience and price.
Explain how products work and what services are available for the customer.
Ensure high levels of customer satisfaction through excellent sales service.
Key Responsibility
Apply appropriate sales process to build customer relationships and meet sales target
Ensure high level of customer satisfaction through excellent sales service
Engage customers to understand their needs and guide them in their choice
Provide appropriate solutions through products and services
Identify new business opportunities through understanding market trends
Follow up on sales leads
Liaise with Department Manager and merchandisers on products that are preferred by customers
Maintain outstanding store condition i.e. layout, cleanness, prices, product availability, visual merchandising standards
Participate in the department commercial action plan
Assist a customer on total project, before, during, and after sales.
Propose a personalized solution, including products and different services (delivery, installation, etc…).
Autonomous
Assist with the sales process by maintaining a fully stocked store
Requirements
Grade 12 or NQF 4 equivalent
Proven experience as a sales consultant (hardware advantageous)
Passion to serve
Friendly, helpful, confident and engaging personality
Problem solving skills
Understanding of pricing methodologies
Exceptional customer services
Proficiency in English
Curious and assumes initiative
Relationship management
Hardworking and lives by example
Ability to deal with a customer portfolio at each step of the sales process (before, during, after)
Ability to use different channels to realize sales (emails, WhatsApp, phone…)
Ability to multi-task
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