Website MCE Electric
MCE Electric was established in 2001, and is a dynamic & growing distributor & manufacturer of quality switchgear, control gear, industrial plugs & sockets, relays, metering equipment, isolators, change over switches, mild steel enclosures, PVC enclosures, MCBs, MCCBs, ACBs, VSDs, dis… read moretribution boards, time switches, wiring accessories, security lighting, LED lighting Solutions & Solar Products from proven quality brands. As our products are procured both locally and internationally, they are fully compliant with recognised local and International safety standards and specifications. New products are continually being added as new technologies are developed and introduced into the market, as well as trying to meet our customers demands. 10 Pieter Wessels Street Stafford, Ext2 Johannesburg
Key Responsibilities:
Create electrical technical drawings
Receive and respond to client calls and emails regarding technical issues or inquiries.
Accurately log all client queries in the internal system with relevant details (contact info, nature of issue, urgency).
Assign and escalate tickets to the appropriate technical staff based on category and priority.
Monitor open tickets to ensure timely responses and resolutions, updating clients where necessary.
Maintain a clear and organized record of all communications and actions taken.
Liaise with technical staff to follow up on query status and ensure client expectations are met.
Assist in compiling weekly reports on support activity and unresolved issues.
Maintain a professional and empathetic communication style with clients at all times.
Provide administrative support to the technical department as needed.
Boxes to tick:
Matric
Previous experience in a technical support or IT services environment.
2+ years’ experience in an administrative or customer support role (preferably in a technical environment).
Experience in technical drawings
Familiarity with helpdesk or ticketing software
Experience with technical drawing software and tools
Apply via company website ( http://www.mce.co.za/ ) or
mce.simplify.hr