Website Rectron South Africa
Rectron is a dynamic and innovative ICT company offering software, networking, data centre solutions, surveillance, data storage and cloud computing. Our services comprise sales, distribution, technical support, assembly, repairs and financing for resellers, retailers, ISPs and end-customers. We ar… read moree flexible, agile and client-focused and we’re always a step ahead in the fast-paced digital universe. With a state-of-the art automated warehouse and advanced logistics, we are passionate about servicing small and medium-sized businesses, but we also have the logistics capabilities to service larger organisations too. Through many years of experience, we have a solid understanding of market challenges and customer requirements and we are constantly expanding our products and services in line with shifting needs and trends. Like us, we want our partners to grow, thrive and succeed. Our customers include a broad ICT reseller base, system integrators, value-added resellers, mass retail groups, independent store-owners, e-commerce stores, telecommunication businesses and ISPs. The end-users of our products include consumers, SMEs, corporate organisations, the hospitality industry, government, educational institutions and mining houses. Our approach to business is to deliver service excellence, to assist our clients proactively, to share and grow skills and to assist our customers in developing their businesses. We are easy to do work with, with an open-door policy and a 'can-do’ entrepreneurial spirit. We partner with tier 1 vendors to provide only the best solutions for the channel. Some of our strategic vendors include Acer, Asus, Canon, Intel, Lenovo, Microsoft and Samsung. Our sole distribution brands include Everki, Gigabyte, MakerBot, Ricoh and Transcend. Rectron is based in South Africa, with a broad national footprint and the ability to service resellers and retailers across southern Africa. We have branches in all major South African cities, including Johannesburg, Cape Town, Durban, Bloemfontein and Port Elizabeth. Our operations extend into SADC countries such as Namibia, Botswana, Zimbabwe, Mozambique and Zambia. Rectron is part of the Mustek group, the largest assembler of personal computers in South Africa. 152 15th Road Randjespark Midrand
Primary Objectives:
Customer Base
Managing their assigned customer base, building strong relationships
Assisting with ALL customer enquiries when needed
Contact details to be updated on Customer Base and on ERP system
Managing the credit limit available and cover where needed.
Ensure that accounts are current and queries resolved
Signing up new customers that meet the criteria
Order Management
Accurately process purchase orders on Rectron’s ERP system, using adequate references for tracking purposes. Read customers request carefully and ensuring that quotes are done quickly and accurately
Keep client updated on order status
Timely execution of all email and telephonic enquiries
Ensure that components processed are correct and compatible
Proactively communicate with resellers if there are any delays in order processing, either due to internal error or delayed ETA’s
All back orders must be regularly checked and customers updated on ETA’s
Orders invoiced to be communicated to Logistics for collection booking
Ensuring all necessary documents for shipping are in place (depending on destination country requirements)
Tracking of orders – ensure that orders are collected by courier/customer timeously
Manage orders on shelf weekly
Query Management
Should there be any queries on orders by resellers, ensure that queries are raised with the correct department as quickly as possible and then providing all stake holders with the necessary feedback (at the minimum within an hour)
Knowledge
Ensure that you stay up to date with the latest products and services available from Rectron.
Online training must be up to date and completed when required
Attending all scheduled internal and external training sessions when needed (During day, after 17:00 or weekends if needed)
Share knowledge within the team using internal tools
Reach out and ask your peers for assistance as necessary
Communications
Communicate in a clear and professional manner both internally and externally
Ensure that all quotes are responded to within the Rectron SLA time frame
Proactively communicate status updates to resellers, especially in times where there might be a delay in operations
Clear communications with internal customers (Business Admin/Warehouse/Logistics/Despatch/Accounts/Product Managers)
Proactive keep your manager up to date with regards to pipeline order numbers on key deals during the month
Back-up person
Nominate a backup for when you are not in the office. You need to ensure that your back up can perform your day to day tasks to an adequate level to ensure a good customer service experience
Attend Rectron Trade Exhibits when required
Education/Qualification
Minimum: Matric or higher education preferably Sales/IT qualification
Experience (experience required for the job)
At least 2 years’ experience in a IT sales environment
Proficiency in using Microsoft suite applications
Relevant brand knowledge and excellent communication engagement.
Business acumen refers to a high level of alertness to the business landscape
Strong customer relationships
Self-motivated and driven to go beyond the sales targets given
Apply via company website ( http://www.rectron.co.za ) or
.simplify.hr