Arjo
The purpose of the Rental Administrator (Maternity REliever – contract position) will be responsible for receiving, communicating, and keeping record of all customer requests for renting of Arjo products. Providing support and communicating with external customers (Public and Private Hospitals, long-term care facilities and Private customers) as well as internal department (Rental Operations, Billing and Finance team, Sales Managers and Customer Relationships Representatives).
Key Duties and Responsibilities:
Call Administration and data capturing:
Daily receipt of requests from customers via Calls, Whatsapp and Emails
Capturing all the relevant request information on our data capturing system
Assisting customers with, and providing feedback on customer queries
Process Management:
Working closely with the Rental technicians and regional supervisors for completion of requests
Communication of all requests to Rental Technicians
Continuous follow up with Rental Technicians on completion of customer requests
Escalation of requests not yet completed to the relevant departments
Completion of the call request records with all the relevant completion details provided by the Rental technicians
Filling and recordkeeping of all documentation
Reporting:
Daily, weekly and monthly
Providing accurate information upon request by Sales and Operations managers
Reporting using Dashboards in MS Office
Knowledge/Skills/Experience:
Each organization shall have sufficient personnel with the necessary education, background, training, and experience to assure that all activities required by this part are correctly performed and shall establish procedures for identifying training needs and ensure that all personnel are trained to adequately perform their assigned responsibilities. Training shall be documented.
2 – 3 years in a similar position (Customer Service or Data Administration roles)
Degree/Diploma in Business Management/Administration/Supply Chain Management will be beneficial
Proficient in Microsoft Office
Experience with data capturing systems beneficial
Great communication skills (Verbal and written)
Personal Qualities:
Attention to detail
Organized
Punctual
Excellent time management skills
Adherence to deadlines
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