Website andBeyond
&Beyond is one of the world’s leading luxury experiential travel companies, designing personalised high-end tours in 15 countries in Africa, five in Asia and four in South America. The company also owns and operates 29 extraordinary safari lodges and camps, as well as set-departure expeditions… read more, throughout Africa; which positively impact more than 9 million acres of wildlife land. Established in 1991, &Beyond takes exceptional care of its guests in order to make a difference; its commitment to sustainable responsible travel, conservation and community empowerment has been globally recognised with multiple awards over the years. We offer warm local hospitality and sublime natural luxury that combine with interpretive natural experiences led by highly-skilled guides and rangers. With a brand that is globally recognised and respected, &Beyond is a leader in conservation, sustainability and the delivery of extraordinary guest experiences. At &Beyond, warm local hospitality and sublime natural luxury combine with an interpretive natural experiences led by highly-skilled guides and rangers. Conservation wins Beginning with the company’s groundbreaking conservation achievements during the restocking of Phinda Private Game Reserve, &Beyond has continued to take part in a number of conservation successes. Its approach to the creation of this reserve, from the underlying conservation issues to its interaction with the community, would prove to be the foundation on which all &Beyond’s subsequent projects were to be built. Since then the company has embarked on a variety of pioneering conservation initiatives, both in Africa and beyond. Some of its most comprehensive conservation victories are described below. Gaur translocation in India &Beyond was at the forefront of the ground-breaking mass translocation of 19 gaur (Indian bison) at Bandhavgarh National Park in India, the first successful reversal of a local extinction by means of the mass translocation of wild animals in the country. A decade of leopard research The MunYaWana Leopard Project, a collaboration between &Beyond and Panthera, a USA-based philanthropic association focused on the conservation of the world’s 37 species of wild cats was conducted at &Beyond Phinda Private Game Reserve, resulting in regulations for sustainable leopard trophy hunting and a stricter system of permits for the control of problem animals. Mnemba Island Marine Conservation Area In 2005, &Beyond worked with the Zanzibar Department of Fisheries and members of local Zanzibari fishing communities to form the Mnemba Island Marine Conservation Area (MIMCA). Green turtle monitoring project Staff at &Beyond Mnemba Island are involved in a regional tagging programme that monitors the movements of the globally endangered green turtles. Ader’s duiker and suni Breeding projects for the rare Ader’s duiker and endangered suni are being run at &Beyond Mnemba Island, with the population of Ader’s duiker tripling in eight years and more than 250 suni relocated off the island. Rhinos Without Border In 2011 &Beyond embarked on the first ever private game reserve donation of rhino to another country, when we translocated six white rhino from &Beyond Phinda Private Game Reserve in South Africa to Botswana’s Okavango Delta. In partnership with Great Plains Conservation, the company is now preparing to translocate up to a further hundred rhino to the country in an initiative designed to help counter the scourge of poaching and preserve this African icon for future generations. 164 Katherine Street, Pin Mill Farm Block F Sandown, Johannesburg, 2010 South Africa
KEY OUTPUTS:
Accountable for coordinating and executing land tour programs and events
Support the administrative preparation and management of travel files, ensuring effective operations and quality control measures
Must be available to travel with groups and assist with on-site coordination
Work closely with the Groups & Incentives Reservations Manager and Operations Manager to maintain a strong commercial focus, ensuring all files are profitable and margins remain in line with &Beyond guidelines
Provide proactive support to the Group’s and Incentive’s team
Maintain good relationships with partners and monitor adherence to service level standards by suppliers
Support and communication with accounts teams to ensure debtors are collected timeously and inform management of any potential bad debt
Maintain accurate and up-to-date information on all confirmed services
Assist with preparations of all travel documentation and operating schedules ensuring prompt delivery
Ensure compliance with country travel restrictions in the administration, planning, and execution of traveling groups.
Provide recommendations to Operations Manager and Groups Reservations Manager to improve guest experiences and customer service
Ensure all client and/or guest complaints are forwarded to Operations Manager and Groups Reservations Manager to be replied to immediately and follow process
Be on call for any major emergencies and immediately alert the client and Regional Touring Manager
Assisting with special projects and any other duties as assigned by Management
KNOWLEDGE REQUIRED:
In-depth knowledge of the tourism industry, including travel industry channels, current trends, destination management, and customer expectations
Good understanding of terms and conditions, markets in which andBeyond operates in,product knowledge, third party and andBeyond Product destinations
Relevant understanding of Business to create and formulate a strategy and make commercial decisions.
A passion for delivering service excellence
A good knowledge of South Africa, Southern and East Africa with the ability to provide recommendations and assistance preferable
Experience of crisis management protocols and procedures, including emergency response and risk mitigation strategies
QUALIFICATIONS REQUIRED:
Minimum of 4 – 5 years previous inbound tour consulting experience required.
SKILLS REQUIRED:
Strong administration skills with meticulous attention to detail
Organization and time management skills – experience in delivering results in a fast-paced performance-orientated environment.
Ability to work well under pressure
Able to keep up with moving priorities, projects, clients, and technology.
Able to think clearly in emergencies and ensure smooth tour operations in accordance with schedules
Excellent communication skills (E.g. verbal, written, reporting and body language)
Good understanding of terms and conditions, product knowledge, general knowledge, third party and andBeyond Product destinations
Financial analysis, modelling and management
Understanding and knowledge of the different markets in which andBeyond operates in
Understanding of travel industry channels
Excellent computer skills including: Excel (essential), Tourplan (preferred) or any other reservation system, MS Office applications, Teams, WETU
Analytical skills
Negotiation skills
Experiential Creativity (Crafting Experiences)
Yielding
PERSONAL ATTRIBUTES:
Detail-oriented
Proactive
Adaptable
Decision-maker and problem-solver
Service-oriented with strong multi-tasking skills
Teamwork and interpersonal skills
Conflict management and resolution
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Apply via company website ( http://www.andBeyond.com/ ) or