Website Marriott International
Marriott International, Inc. is a leading global lodging company with more than 6,000 properties in 122 countries and territories, reporting revenues of more than $17 billion in fiscal year 2016. Founded by J. Willard and Alice Marriott and guided by family leadership for nearly 90 years, the compan… read morey is headquartered outside of Washington, D.C. in Bethesda, Maryland. Since 1927, Marriott has been known for a culture that puts people first. We are growing globally-and opening up a world of experiences and opportunities for people from all walks of life. Careers Join Us! Search for jobs around the world. Diversity and Inclusion Learn how we promote diversity and build inclusive environments. Awards of Excellence Get to know this year's honorees. Overheard@Marriott Open in a different browser tab Follow the conversation. Our Values We are proud to be recognized worldwide for our enduring values, our spirit to serve, and our corporate commitment to creating better places to live and work. Core Values & Heritage Discover the values that drive our success. Corporate Responsibility Find out how sustainable practices enhance our business. Hot Shoppe: An Original Marriott Series Watch an animated series that illustrates Marriott's core values. Our Business Marriott International, Inc. (MAR) offers the advantages of a strong balance sheet, sound management and a record of industry leadership. Our business model, brands, senior leaders, and a deeply-ingrained service culture have firmly established Marriott as a leading performer. Hotel Development Open in a different browser tab Explore opportunities in more than 79 countries. Investors Open in a different browser tab See our recent performance, shareholder information and annual report. Partnerships Open in a different browser tab Get in touch with Marriott about brand integration, sponsorships and cause marketing.
JOB SUMMARY
Function
Join our amazing team and deliver unforgettable and memorable experiences. We are recruiting for an enthusiastic individual with a positive attitude. Reporting to the Front Office Manager, the successful incumbent will be required to provide professional and excellent customer service and is expected to support and assist with the front office operational requirements and all related areas as required and to maintain the exceptional customer service standards expected in accordance with Marriott International and Westin Brand Policies and Procedures.
Required Experience & Qualifications
Appropriate Tertiary Hospitality qualification
Minimum of 3 years’ experience in a similar position within a 5-star environment
Good leadership, communication and interpersonal skills.
Professional Disposition
Strong planning and organizing skills to meet deadlines
Effective problem solving, decision making and conflict management skills
Ability to work within a pressurized environment
Ability to use Initiative and be proactive and self-driven
Experience in IR management and disciplinary processes
Ability to work without supervision and within a team
Attention to detail pertaining to area of responsibility
Maintain a neat, clean and well-groomed appearance as per company standards
Extensive working knowledge in MS Office in all MS office applications as well as OPERA
Key Areas of Responsibility
Ensure that the highest standards of service in the Front Office departments are maintained and developed at all times
Effectively co-ordinate and organise the operations of the Front Office department
Provide support and guidance to all Front Office departments to ensure efficiency throughout
Achieve hygiene, health and safety standard requirements
Interviewing, screening and hiring of new employees
Appraising performance; recognition and discipline.
Co-ordinate training programmes and skills enhancement initiatives for Front Office staff in guest service, safety, hygiene, etc.
Address and resolve both guest and staff concerns.
Maintain a safe work environment by ensuring high standards of repair, hygiene and safety.
Guest interaction regarding special requests
Supporting Management of Front Desk Team
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members
Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees’ absence.
Ensures employee recognition is taking place on all shifts.
Establishes and maintains open, collaborative relationships with employees
go to method of application »
Apply via company website ( http://www.marriott.com ) or