Website Al Baraka Bank South Africa
Al Baraka Bank, registered in South Africa since 1989, pioneered Islamic banking in this country in response to an identified need for a system of banking which adhered to Islamic economic principles. The bank, with its Head Office in Durban and a strategically located national branch network, is So… read moreuth Africa’s only fully-fledged Islamic bank and is a subsidiary of the international Al Baraka Banking Group B.S.C., which has established one of the largest international Islamic banking groups in the world.
KEY PERFORMANCE AREAS
Mobile Banking Application
Assist with technical support on the mobile banking app.
Download and view logs when staff are unable to resolve from the branch.
Train staff and clients on the mobile banking app.
Assist with unlocking and blocking clients on the Mendix system.
Assist with Adhoc function (Monthly report and queries)
Corporate Banking
Support the clients with queries that staff are unable to resolve.
Assist with testing of the templates when required.
Look at areas of risk within the systems.
Vivere Support
Support the clients with level 2 queries.
System training for staff and clients.
Access management for staff.
Monitor the back-end system to ensure operational efficiencies.
Business Analyst Support
Manages and prioritizes the product backlog, ensuring alignment with business goals.
Defines and elaborates user stories and acceptance criteria for development teams.
Engages with stakeholders to gather feedback and incorporate it into product development.
Balances competing priorities and negotiates trade-offs to maximize product value.
Identifies opportunities for process improvement and innovation.
Collaborates with stakeholders to prioritize requirements based on business needs.
Facilitates communication between business users and technical teams to address any discrepancies.
Acts as a liaison between business stakeholders and Development.
Managing the digital banking support group.
Requirements
QUALIFICATIONS
Bachelor’s degree in, Information Technology, or related field.
EXPERIENCE
4-5 years of experience in business analysis within the banking industry.
Experience with project management and software development methodologies
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