Website HomeChoice Holdings Limited
HomeChoice International PLC (HIL) is an investment holding company incorporated in Malta and listed on the JSE Limited. Through its operating subsidiaries, HomeChoice and FinChoice, the group sells innovative homewares merchandise, personal electronics and loan products to the rapidly expanding mid… read moredle-income market in southern Africa through mail order (catalogue), electronic channels (Internet and mobile phone) and call centres. The group was restructured during 2014 to facilitate expansion outside South Africa, a further step towards achieving its ambitions of becoming a pan-African retailer. HIL was established as an offshore holding company and was listed in the General Retailers sector on the JSE Limited in December 2014 with a market capitalisation of R3 billion. The group has 3 operating segments: RETAIL HomeChoice is an omni-channel home shopping retailer offering an extensive range of household textiles and homeware merchandise on credit through a convenient shopping experience, together with a home delivery service. The product offering has broadened under the FoneChoice brand to include personal electronics. FINANCIAL SERVICES FinChoice is a niche provider of unsecured personal loan products to HomeChoice customers with good credit records. FinChoice leverages the HomeChoice customer database and marketing platforms to acquire loan customers at low cost and predictable repayment behaviour. The business focuses on short term and low-value loans. PROPERTY The group owns the head office building and a centralised distribution centre in Cape Town, as well as additional land adjacent to the head office which is currently being developed into a new call centre facility. c/o Company Secretary HomeChoice (Pty) Ltd 78 Main Rd Wynberg Cape Town 7800
Description
homechoice is a leading South African homeware retailer.
For over 35 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
This role will be ideal for a candidate will be responsible for telephonically obtaining a reasonable repayment outcome from customers who have outstanding debt with the Company in order to generate cash flows, minimise bad debts and ensuring rehabilitation for distressed borrowers.
Here’s what you can expect to be doing in the role
Meet department objectives by achieving performance metrics (targets) set and collecting as per department standard
Meet operational and quality efficiencies
Rehabilitate and educate customers with regards to their payment profile
Provide an exceptional customer experience
Negotiate payments from customers following the call script, within dialler time
Ensure a professional, polite and efficient service is offered by acting as an ambassador at all times both internally and externally
Requirements
What you’ll need to do this role
Grade 12 / Matric or equivalent
Minimum of 1 years’ experience within the Collections industry in a Contact Centre environment
Must be computer literate (Email, Internet, Word and Excel)
Proven track record in problem solving whilst constructively managing conflict and disputes
Behaviours we love
Wow my customer
Walk in my customers’ shoes
Deliver on my promises
Deliver insight-led solutions my customers need
treat the business as my own
Take accountability
Be curious, creative & explore opportunities
Do it right & at the right time
play as a team
Be helpful
Be inclusive
Find the fun
Apply via company website ( http://www.homechoice.co.za/ ) or
homechoice.mcidirecthire.com