Website Motus Holdings Limited
Motus is South Africa’s leading automotive group, employing over 16 700 people globally. We are a diversified (non-manufacturing) business in the automotive sector with unrivalled scale and scope in South Africa, a selected international presence primarily in the United Kingdom an… read mored Australia, as well as a limited presence in South East Asia and Southern and East Africa. PO Box 3013 Edenvale 1610 South Africa
The responsibilities of a Service Manager include the following tasks:
Drive the achievement of productivity, efficiency, and customer service level index goals and objectives.
Manage a profitable workshop against budget, including analyzing workshop performance data e.g. productivity of technical staff, labour rates, the efficiency of the workshop, expense monitoring, and control, etc.
Manage escalated workshop (technical) problems accordingly, including:
Escalation of technical/product-related issues to BMW SA.
Ensuring continuous support and guidance to technical staff throughout technical problem-solving stages.
Ensuring future corrective action plans to address various technical problems are implemented.
Ensure accurate workshop capacity planning according to productive and available staff is done.
Control (WIP) work in progress on all vehicles in the workshop daily to maintain an acceptable level and manage end-to-end throughput, maintaining awareness of the status of all vehicles.
Achieve industry-leading standards of customer care, process efficiency, and cost control.
Exceed all targets and labour sales objectives through efficient workshop operations management.
Ensure efficient equipment and asset control, and administration processes.
Ensure the highest level of customer satisfaction, service level achievement, and customer retention.
Responsible for the annual budget of the Service Department.
Manage risk (financial and non–financial) within the department.
Ensure compliance with OEM and business policies and processes, as well as adherence to relevant workshop operating procedures and practices.
Maintain good housekeeping within the department, including ensuring compliance with BMW SA’s CI guidelines within the department.
Manage and improve environmental, health, and safety standards.
Conduct departmental meetings and general aftersales meetings to ensure effective communication.
Manage the training of all service staff.
Lead, manage, attract, retain, appraise and develop staff.
Minimum Qualifications and Experience needed:
Senior Certificate (Grade 12) or equivalent NQF 4 qualification.
5+years’ Experience as a Service Manager
Recognised Management Diploma or Certificate – an advantage.
Qualified Motor Technician – Mandatory.
Other:
Valid, unendorsed driver’s license and the ability to competently and legitimately drive.
Computer literate
An effective understanding of financial principles, including budgeting and forecasting.
An effective understanding of relevant technology and systems.
An effective understanding of the Environmental and Occupational Health & Safety Acts
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Apply via company website ( https://www.motus.co.za/ ) or