Discovery Limited
Key Purpose
Paper based, on site and ad-hoc audits to determine accurate adherence of the motor service level agreement and to manage and increase the general quality of repairs carried out on motor vehicle repair claims.
Areas of responsibility may include but are not limited to
Supervise service provider utilization of the Procurement Platform
Ensure supplier performance within the agreed SLAs
Build and maintain relationships with suppliers
Resolve queries and escalations on vehicle claims from clients and brokers
Hold suppliers accountable where deviations are identified
Manage quality and turnaround time of repairs, and manage the cost once a claim has been authorised until the claim has been finalised.
Determine compliance with assessment reports and authorised scope of work and rates
Knowledge and Skills
Communication skills (verbal and written)
Conflict handling
Telephone etiquette
Administrative skills
Time management
Education and Experience
Education:
Matric (Essential)
Valid SA driver’s license (Essential)
Degree (Advantageous)
Minimum Experience:
Minimum 1-year procurement experience
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