Website Capitec Bank
Capitec Bank is a South African commercial bank. As of February 2017 the bank was the third largest in South Africa with 120,000 customer opening new accounts per month. To simplify banking, we’ve developed an all-inclusive banking solution. Global One is the one solution that enables you to trans… read moreact, save and access credit in realtime. We also believe in harnessing the power of technology to make each interaction easier and simpler. We do everything we can to ensure that our clients have access to transparent and affordable banking services. When you bank with us, there are no hidden costs. We’re committed to making sure that you have a clear understanding of exactly what you're paying for. Why shouldn’t you have access to your cash when and where you want it? Whether you prefer Remote Banking, ATM transacting, drawing cash from tills at your local supermarket or coming into one of our branches, the way you access you cash is entirely up to you.
Purpose Statement
To manage the 24 hour Call Centre to ensure that a high quality service is provided to clients by a highly skilled and trained team of Call Centre Agents operating within an efficient environment according to approved, up to date, well documented processes and procedures.
Experience
Minimum:
2-3 years Call Centre experience with leadership or oversight experience
2 years Banking experience
Banking products relating to all types of accounts, credit card and electronic banking products.
People management practices and principles
Business acumen
Stakeholder engagement
Banking/ Financial Services landscape and products
Customer service principles and practice
Business communication and presenting of information
Delegation and conflict management
Ideal:
Capitec Bank environment and products
Banking and legislative requirements
Computer literacy: Call Centre system & reporting
Qualifications (Minimum)
Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
Bachelor’s Degree in Commerce or Psychology
Skills
Communications Skills
Computer Literacy (MS Word, MS Excel, MS Outlook)
Planning, organising and coordination skills
Leadership Skills
Interpersonal & Relationship management Skills
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Apply via company website ( https://www.capitecbank.co.za/ ) or