DigiCert, Inc.
Job summary
As Service Desk Technician in internal operations, the work you perform will enhance your current skill set and ultimately contribute to your success and that of this great company.
What you will do
Assist DigiCert employees with various technical issues
Provision hardware for new and existing employees as needed
Track work performed relating to support requests, projects and other task
WSUS Server Administration (Ensure the timely application of important updates on workstations and corporate systems)
Create/modify appropriate employee access (Active Directory, Email, Corporate Tools and Systems)
Order/maintain inventory (Laptops, Desktops, Monitors, Keyboards, Headsets, etc.)
Perform periodic physical asset audits and maintain accurate records
Maintain accurate software license inventory
Perform maintenance/upgrades on internal/corporate servers
Maintain, update and administer security update software (Sophos, LastPass, BitLocker etc.)
Setup employee 2-factor authentication (ie. Yubikey or Mobile phone app)
Maintain and improve AD GPO, and implement proposed changes
Look for ways to improve and streamline processes and procedures
Troubleshoot, upgrade and/or replace computer hardware and office printers
Other internal operational duties as assigned
What you will have
2+ years of experience in the IT industry in a Service Desk role working on software & hardware
Tertiary qualification or certifications such A+/N+ and/or MCSA
ITIL Foundation Certification (strongly preferred)
International service desk experience in global technology company (strongly preferred)
Ability to work independently with the aim of adding value to an experienced
Team player a with positive attitude
Self-motivated and effective time management skills
Professional level of interpersonal communication skills and emotional maturity
Benefits
Provident Fund
Medical Aid + Gap Cover
Employee Assistance Program
Education Support Program
Gym Reimbursement
Life Insurance
Disability Insurance
Sabbatical
Apply via company website ( ) or
www.digicert.com