Website iStore
iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everythin… read moreg Apple.
Your responsibilities are to ensure that the back of house iStore operations run effectively, efficiently and optimally and that overall risk to the iStore business is reduced by ensuring that all iStore policies, processes and standard operating procedures (SOP’s) are adhered to.
Focus on enhancing operations and reviewing systems and processes on an ongoing basis to align with best fit for the business.
You need to have:
A Completed Matric (Tertiary Qualification would be advantageous)
5+ years leading teams in a complex and high turnover environment
Retail operations experience and knowledge
Matrix management capability to ensure co-operation across business functions
Proven ability to work in a fast-paced environment, desire to learn quickly, being agile and nimble whilst thinking strategically
Proven track record of excellent customer experience
Proven track record of driving Store targets and results
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