Website Metrofile
Metrofile is the market leader in both physical and digital information and records management in Africa. Services include records storage and management, image processing, backup storage and management, records management software and records management consultancy, business continuity and IT cont… read moreinuity, file plan development, confidential records destruction and paper recycling.
KEY RESPONSIBILITIES include the following. Other duties may be assigned.
Ensures that the service offering provided satisfies customers’ needs and identifies leads across their allocated Account Managers Portfolios.
Resolve all enquiries or queries escalated to you by your Account Managers within a reasonable timeframe.
Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction.
Ensure that clients’ portfolios data integrity is accurately maintained.
Assists with preparing and presenting business proposals to both existing and new potential customers.
Maintains close relationships with the Account Managers in order to capitalise on opportunities identified.
Ensures effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates.
Deals with, resolves and reports on issues, concerns and complaints as relates to your portfolio or allocated clients.
MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE:
The requirements listed below are representative of the knowledge, skill, and/or ability required.
B Degree in Sales/ Business Administration/Customer Relationship /Marketing Management
At least 6 years of solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain
Excellent command of the English language
Must have excellent communication and interpersonal skills
Must pay attention to detail
Must be focused on achieving results
Must be a team player
Must have business acumen and be able to communicate at all levels
Must be highly computer literate
Demonstrate excellent organisational skills
Must have valid driver’s license with own transport
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