Website HomeChoice Holdings Limited
HomeChoice International PLC (HIL) is an investment holding company incorporated in Malta and listed on the JSE Limited. Through its operating subsidiaries, HomeChoice and FinChoice, the group sells innovative homewares merchandise, personal electronics and loan products to the rapidly expanding mid… read moredle-income market in southern Africa through mail order (catalogue), electronic channels (Internet and mobile phone) and call centres. The group was restructured during 2014 to facilitate expansion outside South Africa, a further step towards achieving its ambitions of becoming a pan-African retailer. HIL was established as an offshore holding company and was listed in the General Retailers sector on the JSE Limited in December 2014 with a market capitalisation of R3 billion. The group has 3 operating segments: RETAIL HomeChoice is an omni-channel home shopping retailer offering an extensive range of household textiles and homeware merchandise on credit through a convenient shopping experience, together with a home delivery service. The product offering has broadened under the FoneChoice brand to include personal electronics. FINANCIAL SERVICES FinChoice is a niche provider of unsecured personal loan products to HomeChoice customers with good credit records. FinChoice leverages the HomeChoice customer database and marketing platforms to acquire loan customers at low cost and predictable repayment behaviour. The business focuses on short term and low-value loans. PROPERTY The group owns the head office building and a centralised distribution centre in Cape Town, as well as additional land adjacent to the head office which is currently being developed into a new call centre facility. c/o Company Secretary HomeChoice (Pty) Ltd 78 Main Rd Wynberg Cape Town 7800
Description
The ideal candidate will convert showroom visitors into sales through product demonstrations, meeting sales targets, and handling order captures and documentation.
You will assess customer needs, understand pricing and offers, and highlight product features.
Additionally, you will resolve customer queries and manage payments, refunds, and credits.
What you will love doing in this role
Enhance customer interactions by providing a positive and engaging sales and service experience, ensuring each customer feels valued and supported.
Manage the entire customer journey, from account opening to order processing, ensuring a seamless experience from start to finish.
Utilize comprehensive product knowledge and manage pricing effectively, ensuring customers receive accurate information and the best value.
Consistently deliver an exceptional customer experience by understanding customer needs and exceeding their expectations.
Adhere to established quality standards, ensuring all processes and interactions maintain the highest level of service and accuracy.
Maintain a clean and organized store environment through regular housekeeping, ensuring a pleasant shopping experience for all customers.
Provide valuable WFS to identify areas for improvement and contribute to continuous enhancement of store processes.
Oversee stock management by ensuring accurate inventory levels, regular stock checks, and efficient replenishment to meet customer demand.
Handle all administration and reporting tasks efficiently, ensuring all necessary records are up to date and performance metrics are accurately tracked.
Requirements
What you’ll need to do this role
Grade 12/Matric (Minimum Required)
1 years’ minimum experience in retail
Must be available to work shifts, weekends and public holidays.
Working in the homewares retail industry would be advantageous
What we will love about you
We love your energy and positive attitude, bringing enthusiasm to every task.
We love your persuasive skills, guiding others toward desired outcomes.
We love your ability to work independently or within a team, adapting seamlessly.
We love your excellent communication skills, building strong connections with others.
We love your analytical ability and attention to detail, ensuring accuracy.
We love your resilience and adaptability, thriving in dynamic situations.
Behaviors we love
Wow my customer
Walk in my customers’ shoes
Deliver on my promises
Deliver insight-led solutions my customers need
Treat the business as my own
Take accountability
Be curious, creative & explore opportunities
Do it right & at the right time
Play as a team
Be helpful
Be inclusive
Find the fun
go to method of application »
Apply via company website ( http://www.homechoice.co.za/ ) or