Website Sun International
The Sun International brand has a proud legacy in the gaming, hospitality and entertainment sector. Its superior hotels and resorts portfolio makes it a recognized premium brand. The Sun International Group has a diverse portfolio of assets including world class five star hotels, modern and well loc… read moreated casinos, and some of the world’s premier resorts. Our destinations offer experiential luxury, enduring quality and incredible adventure, supported by an authentic dedication to personal service. Today, Sun International is one of Africa’s largest tourism, leisure and gaming groups and operates or has an interest in a total of 18 resorts, luxury hotels and casinos. Our entry into Latin America began in Chile in 2008 and has been a success story for the Group, giving us the track record and confidence to look for more opportunities that offer gaming opportunities in the region. Sun International’s Latin American portfolio (Monticello Grand Casino in Chile, the Ocean Club Casino in Panama and the Sun Nao Casino in Colombia) has now been merged with the casino and hotel portfolio of Chile-based leader in the gaming and entertainment industry, Dreams SA, making it the largest gaming company in Latin America with operations in Chile, Peru, Colombia and Panama. Our approach has been to differentiate our hotels, resorts and casinos in architecture, service, experience, location and the mix of entertainment and activities. Creating lasting memories for our guests and customers is a core part of our DNA. We’ve created some the world’s most iconic hotels from The Palace of The Lost City at Sun City to The Table Bay Hotel in Cape Town. The creative architecture of these properties and the blending of their designs with their local environment make each property unique. We are committed to the development of all our employees and we make sure that equal opportunities and economic empowerment form the backbone of our human resource practices. 6 Sandown Valley Crescent, Sandton Gauteng, South Africa
Description
Main Purpose of the job:
The GTFA is responsible to be the frontline customer point of contact, providing exceptional service to guests on the Slots Floor, and assist with the servicing and cleaning of Gaming Machines components in accordance with Company Standards and Gaming Regulations.
Duties and responsibilities include:
Provides accurate guest information including promotional information
Greets guests with a friendly smile, eye contact on arrival, friendly goodbye and always treated with respect.
Be available and interact with guests to assist with queries
Cleaning, servicing, replacing, and testing of minor components of EGMS, Gaming Kiosks, Displays, card reader, keypads, iView screen, note acceptor, EGM bases, Gaming Table Equipment, Signage, cashiering equipment, marketing, and promotional equipment (Refer to the work output task register)
Record all job cards
Move and place EGMs
Clean-ups move location
Ensures RGP information is displayed
Clean-ups move location
Keep workshop tidy and safe
Clean, store and secure equipment
Requirements
Minimum requirements (Education and Experience)
Grade 12 academic (with at least a C symbol in HG Natural Science and HG Mathematics) or
Grade 12 technical (with at least a C symbol in HG Math’s and HG Electronics/ Electrical) or
National Certificate in Gaming Operations
N3 – Electric/ Electronic
Previous experience in a customer facing role is an advantage
Skills and competencies
Meet the requirements for a gaming license
Ability to work shifts that meet operational requirements
Gaming Component Knowledge
Physically able to work and stand for long periods of time
Physically able to move machines and handle and work with tools applicable to the job
Gaming Component Servicing & repairs
System auditing& investigations
English verbal communication skills
Proficient Gaming Technical Standards 30% computer skills
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Apply via company website ( https://www.suninternational.com/ ) or