Website Netsurit
"Surround yourself with the dreamers and the doers, the believers and thinkers but most of all surround yourself with those who see greatness within you…” – Edmund Lee Why do we do what we do? How do we believe we truly make a difference in the lives of our people and our clients? The answer lie… read mores in our cause: Supporting the Dreams of the Doers. At Netsurit, our People come first – before Clients and before Profits. Over the years we have learned that great talent in the IT industry don’t just want the opportunity to do great work, they also want to lead a balanced life – we provide our People with the opportunity for both through our Dreams Programme, which is the foundation of our culture. We know, you’re probably saying "wtf?”. The Dreams Programme is our way of helping our People understand what they really want from their lives and then supporting them in the achievement of their greatest goals and dreams. It still feels like a dream when we think back to 1995 where it all began while we were still at University and selling computers and engineering calculators to our fellow students and anyone else who would buy them. Over the past 5 years we have enjoyed a 36% compounded annual growth rate and we are proud to count some of South Africa’s greatest companies as our clients. We have laid out an audacious plan for 2020 which is centred on significant growth and at the same time, protecting our culture, which we believe is our greatest competitive advantage. The two business areas driving this growth are Managed Services and Solutions Architecture and we have been acknowledged for our excellence by our clients and have been the recipient of international awards that we are very proud of. Our growth is driven through offices in New York, Johannesburg, Cape Town, Durban, and Vietnam with additional growth plans in the UK. "It always seems impossible until it’s done” – Nelson R Mandela 14th St Sandton 2063 South Africa
Key Responsibilities:
Plan, implement, and manage IT projects involving Microsoft 365, SharePoint, Azure, Entra ID, and Intune.
Provide Level 3 support to clients via telephone, email, and remote tools to diagnose and resolve complex technical issues.
Troubleshoot and resolve issues related to PCs, laptops, switches, DNS, routers, network connectivity, and peripheral devices.
Collaborate with other engineers and team members to ensure efficient service delivery and knowledge sharing.
Maintain documentation for client systems, projects, and configurations.
Participate in a rotating weekly on-call schedule for after-hours support.
Qualifications:
5+ years of experience in a technical support or systems engineering role.
Strong proficiency with Microsoft 365 administration, SharePoint Online, Azure AD/Entra ID, and Microsoft Intune.
Solid understanding of networking fundamentals
Excellent project planning and execution skills.
Outstanding communication and problem-solving abilities.
Industry certifications such as Microsoft 365 and Azure are a plus.
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Apply via company website ( http://www.netsurit.com ) or