Website Bryte Insurance Company Limited
Bryte Insurance Company Limited is the premier, proactive commercial risk specialist in Southern Africa. Applying our unparalleled sector insights, proven expertise and foresight, we partner with customers and brokers to protect their businesses and improve their risk profile across the continent. … read moreOur short-term insurance risk management solutions are developed from deep sector knowledge, a future-fit focus and our commitment to service excellence. The Bryte Insurance Company brand may be new, but it retains the benefit of the incumbent infrastructure, products and management team. We are proud of what has been accomplished by this team in recent years and look forward to building further on our strong foundation of an established, successful insurance heritage and an invested partnership model. Bryte Insurance Company Limited’s operations in South Africa and Botswana are recent additions to the Fairfax Financial Holdings portfolio. Fairfax is a company based in Toronto, Canada and through its subsidiaries, is engaged in property and casualty insurance, and reinsurance and investment management. Bryte Insurance Company Limited approaches customer risk with purpose, proactively working with brokers and clients to enable better risk decisions. 15 Marshall Street Ferreirasdorp Johannesburg 2001 South Africa
Key Tasks & Responsibilities
Claims and Salvage Cost Management
Monitor claims cost performance, leakage, and salvage recovery metrics.
Drive use of preferred vendors and service providers.
Review and implement improvements to reduce average cost per claim.
Ensure cost-effective disposal of salvage assets in compliance with legal and company standards.
Quality Control and Compliance
Audit claims and salvage processes monthly using standard checklists.
Review closed and open files to establish quality trends and leakage hotspots.
Authorize claims payments within delegated authority and ensure SLA adherence.
Maintain audit trail of rejections and ensure accurate communication to brokers.
Reporting and Operational Analysis
Analyse leakage, QA, operational and financial performance reports.
Provide actionable insights and escalate recurring issues to senior leadership.
Track compliance to regulatory standards, including TCF, FAIS, and short-term insurance laws.
Stakeholder and Customer Focus
Liaise with brokers, clients, assessors, suppliers, and legal partners to facilitate effective resolution.
Resolve escalated service issues while ensuring client-centric decisions are made.
Maintain internal stakeholder relationships to optimize claims outcomes.
Leadership and People Management
Lead by example through ethical leadership and Bryte values.
Coach, train, and develop team members, ensuring clarity in objectives and roles.
Manage staff leave, timekeeping, discipline, and professional conduct.
Ensure adherence to EE and talent development strategies.
Conduct biannual performance appraisals and monthly check-ins for all team members.
Strategy and Change Management
Drive and implement Bryte’s claims handling strategy across both salvage and liabilities.
Act as a change agent, introducing process and performance enhancements.
Support claims transformation, digitization, and continuous improvement projects.
Qualifications & Experience
Matric + NQF Level 6 (e.g., B-Degree)
FAIS-compliant qualification (minimum 150 credits)
Regulatory Exam certification
AIISA or FIISA certification
Paralegal Diploma or LLB Degree
Minimum 6 years of short-term insurance claims experience, including liability claims.
At least 5 years in a management or leadership role in a similar claims’ environment.
Proven track record in salvage operations and third-party claims cost management.
Apply via company website ( http://www.brytesa.com ) or
brytesa.mcidirecthire.com