Website Sun International
The Sun International brand has a proud legacy in the gaming, hospitality and entertainment sector. Its superior hotels and resorts portfolio makes it a recognized premium brand. The Sun International Group has a diverse portfolio of assets including world class five star hotels, modern and well loc… read moreated casinos, and some of the world’s premier resorts. Our destinations offer experiential luxury, enduring quality and incredible adventure, supported by an authentic dedication to personal service. Today, Sun International is one of Africa’s largest tourism, leisure and gaming groups and operates or has an interest in a total of 18 resorts, luxury hotels and casinos. Our entry into Latin America began in Chile in 2008 and has been a success story for the Group, giving us the track record and confidence to look for more opportunities that offer gaming opportunities in the region. Sun International’s Latin American portfolio (Monticello Grand Casino in Chile, the Ocean Club Casino in Panama and the Sun Nao Casino in Colombia) has now been merged with the casino and hotel portfolio of Chile-based leader in the gaming and entertainment industry, Dreams SA, making it the largest gaming company in Latin America with operations in Chile, Peru, Colombia and Panama. Our approach has been to differentiate our hotels, resorts and casinos in architecture, service, experience, location and the mix of entertainment and activities. Creating lasting memories for our guests and customers is a core part of our DNA. We’ve created some the world’s most iconic hotels from The Palace of The Lost City at Sun City to The Table Bay Hotel in Cape Town. The creative architecture of these properties and the blending of their designs with their local environment make each property unique. We are committed to the development of all our employees and we make sure that equal opportunities and economic empowerment form the backbone of our human resource practices. 6 Sandown Valley Crescent, Sandton Gauteng, South Africa
Job purpose
To provide administrative and general support to the department to ensure the seamless implementation and consistent delivery of services provided by the department to all clients and stakeholders.
Education
Grade 12
Secretarial Diploma is an advantage
Experience
A minimum of 2 years administrative / secretarial functions
Requirements
Skills and Knowledge
Planning and co-ordination
Handling information / following instructions
Clerical Administrative functions
Problem-Solving
Checking / attention to detail
Writing formal correspondence
Take initiative
Customer service orientation
Relationship building
Conformance to Internal Standards
Sun International Structure and Channels
Reservations Procedures
Communication skills – written and verbal
Computer Literacy (MS Office / Kronos / ORS)
IFS (Purchase requisitions)
Professionalism and Image
Key Performance
Verify information on Block request forms, check availability and create block in the system
Setting up of allotments as per enquiry form re dates, rates etc. including required background information
Check and amend blocks when required and pulling of confirmation letters
Requests for Rates to be opened if closed
Facilitate block changes – including overbooking process
Complete the daily SREV123 and Deposit Reports pulled and distribute to relevant stakeholders and Ops team
Block Changes – including overbooking process
Calculate, monitor and follow-up on cancellation fees and late reduction of rooms.
Assist with inputting of names for groups
Supply PM account numbers to the Op’s team
Aligned with Company policy and procedures
Response time is timeous and in line with deadlines
Departmental documents and copies can be sourced effortlessly electronically and /or manually
Blocks and allotments are accurate, complete and up-to-date within specified deadlines
Cancellation fees are recorded
Provide administrative support in the Reservations office (including responding to e-mails, mail and telephone)
Allocate and reconcile supplier invoices correctly and resolve all queries
Monitor staff leave as per department norms and company policy.
Capture staff rostering into the system and distribution and communication of rostering schedules
Order stationery, paper and other consumables (as per company procedures), ensuring availability on demand.
Develop a filing system (including records and reports) that enables others in the department to be able to access required documents
Store confidential documents for safe keeping
Troubleshoot and resolve first line queries and issues with guests and other stakeholders.
Coordinate the flow of paper and electronic documents to the appropriate parties
Complete reports / minutes/ presentations / departmental documents and distribute to relevant parties
Follow through on outstanding issues and action lists from minutes
Liaise with travel service providers to co-ordinate travel, car and accommodation arrangements
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Apply via company website ( https://www.suninternational.com/ ) or