Discovery Limited
Job Description
Identifying sales opportunities.
Answering inbound calls timeously and making required outbound calls
Co-ordination of own administration
Identifying sales opportunities
Maintaining accurate details and statistics of all queries
Key purpose
This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Insure telesales.
Key Outputs
The successful individual will be required to perform on, but not limited to the following key outputs:
Achieve Insure Sales target
Communication to members telephonically via fax and email
Attending to general administration
Conduct Financial Needs Analysis
Achieve quality target
Overcome objections
Adhering to service level agreements
Personal attributes and skills
The successful individual will be required to demonstrate the following competencies:
Target Driven
Team Player
Goal orientated
Self motivated
Ability to perform under pressure
Adapt to change
Persuasiveness
Resilience/Tenacity
Sound Time Management
Self managed
Attention to detail
Ability to learn quickly and apply knowledge
Speak fluently (accent neutral) English/Afrikaans
Qualification & Experience
Matric
At least 2 years sales experience, preferably in an outbound telesales environment
Minimum 2 years short-term product knowledge, Discovery Insure Knowledge is an advantage
PC literacy, email, word, excel
Tertiary qualification an advantage
NQF5 and RE5 qualification
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