Website HomeChoice Holdings Limited
HomeChoice International PLC (HIL) is an investment holding company incorporated in Malta and listed on the JSE Limited. Through its operating subsidiaries, HomeChoice and FinChoice, the group sells innovative homewares merchandise, personal electronics and loan products to the rapidly expanding mid… read moredle-income market in southern Africa through mail order (catalogue), electronic channels (Internet and mobile phone) and call centres. The group was restructured during 2014 to facilitate expansion outside South Africa, a further step towards achieving its ambitions of becoming a pan-African retailer. HIL was established as an offshore holding company and was listed in the General Retailers sector on the JSE Limited in December 2014 with a market capitalisation of R3 billion. The group has 3 operating segments: RETAIL HomeChoice is an omni-channel home shopping retailer offering an extensive range of household textiles and homeware merchandise on credit through a convenient shopping experience, together with a home delivery service. The product offering has broadened under the FoneChoice brand to include personal electronics. FINANCIAL SERVICES FinChoice is a niche provider of unsecured personal loan products to HomeChoice customers with good credit records. FinChoice leverages the HomeChoice customer database and marketing platforms to acquire loan customers at low cost and predictable repayment behaviour. The business focuses on short term and low-value loans. PROPERTY The group owns the head office building and a centralised distribution centre in Cape Town, as well as additional land adjacent to the head office which is currently being developed into a new call centre facility. c/o Company Secretary HomeChoice (Pty) Ltd 78 Main Rd Wynberg Cape Town 7800
Description
Are you a natural conversationalist who enjoys connecting with people?
This role is all about introducing our amazing products to new and existing customers, achieving business goals, and leaving customers delighted.
If you’re ready to bring your energy and charm, we’d love to have you on board.
What you will love doing in this role
Meeting sales objectives and revenue targets.
Ensure that the agreed sales and revenue targets are achieved in line with business requirements.
Meet operational and quality efficiencies.
Consistently reach performance targets and standards relating to productivity, adherence, turnaround time, and quality.
Provide an exceptional customer experience.
Accurate capturing of customer information.
Ensure compliance standards & legislative requirements are adhered to and met against agreed quality benchmarks with regards to FAIS, FICA, TCF, POPI, CPA NCR legislations.
Present, promote, and sell products/services in accordance with agreed processes and procedures.
Ensure a professional, polite, and efficient service is offered by acting as an ambassador.
Adaptable with the ability to respond positively to working within a pressurized environment.
Handle objections appropriately to ensure that positive results are achieved whilst maintaining. customer satisfaction.
Present products to potential customers who meet qualifying criteria.
Requirements
What you’ll need to do this role
Matric (Grade 12) – Must have
Minimum of 2-3 year’s sales/telemarketing (outbound) experience within a Contact Centre environment – Must have
Must be proficient in MS Office applications (Email, Internet, Word, and Excel)
Clear criminal and ITC record – Must have
Must not be currently debarred or declared not fit and proper in terms of the FAIS Act
Excellent communication skills (verbal and written)
Excellent telephone etiquette
Sound understanding of a dialler system
Target-driven with the ability to sustain high-performance consistently
A clear understanding of a contact centre environment
What we offer
Basic + commission & incentive drives
Creative agile work environment
Café and lounge area
Staff restaurant with a variety of healthy affordable meal options
Behaviors we love
Wow my customer
Walk in my customers’ shoes
Deliver on my promises
Deliver insight-led solutions my customers need
Treat the business as my own
Take accountability
Be curious, creative & explore opportunities
Do it right & at the right time
Play as a team
Be helpful
Be inclusive
Find the fun
go to method of application »
Apply via company website ( http://www.homechoice.co.za/ ) or