Website Community Schemes Ombud Service (CSOS)
The Community Schemes Ombud Service (CSOS) is established in terms of the Community Scheme Ombud Service Act, 2011 [Act 9 of 2011) to regulate the conduct of parties within community schemes and to ensure their good governance. It came into operation on the 7th of October 2016. In order to deliver o… read moren its mandate, key amongst the priorities of the organization are: To establish a world-class dispute resolution service within community schemes characterized by organizational excellence and a conducive organizational culture; To promote good governance of community schemes by developing and implementing appropriate guidelines to enhance stability and harmonious relations amongst the parties; To rollout massive educational campaigns to educate and train stakeholders within community schemes and the public at large; To enhance community schemes’ tenure as alternative tenure option and To develop and implement appropriate organizational systems, controls and measures to enhance financial, economic and organizational efficiency.
Description
Prepare and issue Notices of Set down for all Conciliation hearings inviting parties to a formal conciliation hearing
Chair the conciliation sessions and assist parties to find a resolution.
Draft a Settlement Agreement and ensure that it is signed by both parties.
Prepare and Issue Notices of Non-Resolution and Referral to Adjudication on all disputes that are not resolved.
Excellent case management and closure of all matters within the prescribed time limit.
Perform administration within accepted standers and submit reports to the Complaints Manager.
Requirements
Bachelor’s degree in Law (NQF 7)
3 – 5 years of experience in the dispute resolution environment
Administration skills
Self-starter
Attention to detail
Presentation skills
Understanding of the case management process.
Knowledge in the reporting and processing of cases in the dispute resolution environment.
Knowledge of current professional standards and of the Community Schemes environment.
Knowledge of the COSOS Act and other legislation.
Understanding of systems and information systems.
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