Website Smollan
Smollan is an international retail solutions company delivering growth for clients across five continents by covering every aspect of how a Brand is managed at the point of sale. With extensive industry experience, an exceptional human platform and sophisticated systems, Smollan has provided consist… read moreent excellence in operational execution to retailers and manufacturers for three generations. Smollan delivers growth by acting as an extension of our clients’ brands by: – Ensuring perfect representation on shelf through outsourced sales forces, and in-store merchandising, stock management and promotional implementation; – Engaging shoppers to create an experience that delivers on the client’s brand promise; and – Providing actionable insights into the trade through Smollan’s technology offering of category management, dashboard reporting and a custom mobility platform. From a traditional sales agency, founded in South Africa in 1931, Smollan has grown into an international retail solutions company with over 50,000 employees. CEO, David Smollan says, "Companies should think of us as an execution engine for some of the below-the-line ideas they might have. We link up the marketing discipline and the sales discipline in a more horizontal way.” 15 Hathorn House, 27 Hathorn Avenue Maryvale 2192, Johannesburg, South Africa
Description
We are on the lookout for an Assurance Agent in KZN- Durban North
As an Assurance Agent, you will be responsible for:
Regular Customer Updates with Notes
Log in to the Vision system daily in order to keep up to date with changes and lead times
Identify any repair delays timeously
Manage client expectations by informing customers promptly about changes in repair lead times
Assessment of Customer Needs
Display a positive body language at all times when engaging with customers and present in the store
Adhere to the appropriate dress code as indicated
Demonstrates knowledge and understanding of products and services
Identify customer needs and address requests in an appropriate manner
Verify and communicate whether the matter at hand can be resolved in-store
Demonstrate a strong proficiency in the understanding of smartphones and mobile devices, with excellent knowledge of computer, laptop and tablet operating systems
In-Store Activation, OBF, Fault Escalations, Repairs and Stock Control
Process activation requests promptly
Effectively run tests with relevant testing equipment to identify faults and problems
Verify and confirm order booking as per procedure
Effectively explain fault escalation and resolution process to customers
Demonstrate the ability to escalate faults, facilitate repairs and manage stock according to set policies and procedures
Process Management: Repairs
Inform and effectively communicate with customers about the repair process and the default time frame to be expected for repairs
Actively monitor the repair turnaround time and keep customers informed on progress
Assessment of Customer Needs
Provide a detailed explanation of the post-service assessment process to customers
Follow the approved script (Telkom way)
Greet customers in a friendly manner
Constantly assess and monitor if the customer’s needs are being met
Requirements
1-3 years’ experience in Retail and Frontline customer experience, preferably within the telecommunications industry.
An understanding of mobile data and its components as well as operating systems, and MCSE experience advantageous
Grade 12(Matric)
A+, N+, MCSE
Problem solving skills
Time Management Skills
Communication skills
Network, computer and mobile device proficiency
Troubleshooting and quality orientation
Diagnostic skills
go to method of application »
Apply via company website ( http://www.smollan.com ) or