Website Core Group
We offer people the most exciting information, communication and entertainment technology for work and play, and service them through our network of resellers and our own retail outlets. For these reasons, we strategically align ourselves with global companies that are the drivers of innovation in t… read moreheir industry, sometimes creating entire new categories. At the core of our business is the Apple brand. We are the sole distributors for Apple in South Africa. In support of Apple, our accessories brands offer products that enhance this technological eco-system. Core Group represents some of the world’s premier professional and consumer technology brands in Sub-Saharan Africa. If you would like to join us and become a reseller, please contact us if you believe your company qualifies after consultation of the following information. 1 Sandton Drive, Sandton, Gauteng, South Africa, 2196
Overview of the Role
We are looking for a passionate and skilled technical support consultant to lead the development and certification journey of our technical teams.
This role goes beyond classroom instruction—it is about enabling excellence.
You will mentor, coach, and guide support staff through every stage of their learning pathway, from onboarding to Apple certification.
You’ll be the central figure in ensuring that each technician is not only trained but transformed—with the knowledge, confidence, and skills required to become an Apple-certified professional and a leader in customer support.
Responsibilities
Learning Delivery & Facilitation
Facilitate engaging and interactive training sessions aligned with Apple curriculum and internal standards.
Deliver technical training programs across key areas such as iOS/iPadOS, macOS, diagnostics, device setup, MDM, and troubleshooting workflows.
Adjust training techniques to match diverse learner styles and paces.
Mentorship & Learner Development
Serve as a mentor and guide, actively supporting learners through their certification journey.
Conduct regular meetings with store managers, regional technical managers and other team facilitators to assess progress, build confidence, and remove obstacles.
Inspire a culture of curiosity, mastery, and peer learning among technical teams.
Certification Journey Ownership
Manage the end-to-end certification process for each learner, from registration to exam readiness.
Monitor learner progress, track milestones, and implement tailored interventions where needed.
Prepare learners for official Apple exams through mock assessments, knowledge checks, and exam-readiness reviews.
Program Management
Maintain up-to-date training records, learner portfolios, and performance metrics.
Continuously refine and evolve the technical training program based on feedback, performance data, and updates from Apple.
Collaborate with store managers and technical leads to align training schedules and staffing needs.
Quality & Impact
Ensure training delivery meets the highest standard of accuracy, clarity, and Apple-approved methodology.
Track learner performance improvements post-training and measure the impact on customer experience.
Actively contribute to the evolution of training materials and learner experience design.
Key Requirements
Qualifications
Relevant technical qualification or Apple Certified Support Professional certification (preferred).
Technical Skills
Deep understanding of Apple operating systems, device setup, diagnostics, and user support.
Familiarity with Apple’s certification structure and training portals.
Strong grasp of troubleshooting workflows for iOS, iPadOS, and macOS.
Soft Skills
Empathetic mentor with a genuine passion for developing others.
Strong communicator, able to make complex topics clear and engaging.
Highly organized, self-directed, and proactive in managing learner journeys.
Confident presenter with natural facilitation skills and a professional demeanor.
What Success Looks Like
Every technician under your guidance becomes a confident, certified Apple support professional.
Learners feel supported, inspired, and capable throughout their training journey.
Your training sessions are rated as high-impact and highly engaging by participants.
Certification rates increase across the business, along with technical excellence on the floor
Apply via company website ( http://www.core.co.za ) or
core.simplify.hr