Abbott
Key Responsibilities.
Strategic Growth & Execution
Develop and execute a territory-level Strategic Growth Plan.
Leverage MyDASH CRM to maintain accurate, up-to-date client data.
Drive account growth by closing menu gaps, promoting DHS, and renewing service contracts.
Conduct quarterly Client Business Reviews to align on goals and performance.
Client Engagement & Support
Act as the primary Abbott contact for all client needs, including product inquiries and support.
Collaborate with clients weekly to enhance business processes using global CRDx frameworks.
Support early renewal efforts to block competition and secure long-term partnerships.
Operational Excellence
Maximize instrument utilization and identify inefficiencies.
Analyze test menus and ordering patterns to recommend tailored solutions.
Confidently operate and support Alinity instruments, including assay installation, calibration, and troubleshooting.
Value Delivery & Loyalty
Consult with clients to improve KPIs and operational performance.
Maintain high NPS scores and address feedback proactively.
Build strong relationships with key stakeholders: Lab Directors, Supervisors, Procurement, IT, and Medical Directors.
Lead educational workshops, client presentations, and integration activities.
Qualification
National Diploma or BSc Degree in Medical Technology or Health Science Related.
Knowledge/Experience:
3-5 years track record in the diagnostic industry either in a commercial Sales role ( preferrable) OR within a diagnostics Lab environment managing and improving customer relationships.
Excellent product and industry knowledge.
Must be passionate and a self- motivated
Strong understanding of key stakeholders and customer dynamics
Must be able to work within a TEAM concept
Strong solution selling and relationship building skills
Excellent sales analytical skills
Excellent communication skills
Ability to identify and drive resolution of issues
Long-term, strategic focus on account
The position requires the willingness to travel on frequent basis, i.e. on average three – four days per week.
Must have own vehicle and valid driver’s licenses
Apply via company website ( ) or
www.jobs.abbott