Website The Prestige Cosmetics Group
Founded over thirty-eight years ago in March 1971, The Prestige Cosmetics Group (Pty) Ltd is today the leading distributor of fine fragrances, cosmetics and specialised skincare in South Africa. By investing in our brands, our people and our capabilities, PCG continues to be acknowledged as the pree… read moreminent business in the distribution of luxury products in Southern Africa. When combining our aptitudes with the objectives of our principles, PCG will continue to grow its position as the leading distributor of luxury fine fragrance, cosmetics and specialised skin care brands in Southern Africa. These objectives will be achieved through the following Five Corners of Responsibility, namely: • To achieve the objectives of our principles by maintaining the integrity and image of our brands whilst at all times representing them to the best of our ability • To provide the highest possible standards of service to our customers • To continue to invest dynamically in the development and growth of our brands • To attract and retain the highest calibre of staff through dynamic leadership, training and a delivery-focussed culture • To ensure our company achieves, maintains and grows adequate levels of profitability through appropriate and vibrant brand investment At the Prestige Cosmetics Group we achieve our objectives by investing in our People and our Brands. At PCG we believe that people is what differentiates good to great companies, we believe people are the heart and soul of our organisation. The Prestige Cosmetic Group (Pty) Ltd Unit 2 D, Fir Street Blackriver Park North Observatory Cape Town
CHANEL RETAIL SPECIALIST KEY RESPONSIBILITIES
ACHIEVE COUNTER SALES TARGETS
Drive achievement of sales targets
Event planning identified, arranged and co-ordinated within store to drive sales targets (at least 1 event per month)
Monitor monthly performance axes split/slow lines and determine suitable actions to address problems
Achieve a minimum IPT of 2.5
BRAND MANAGEMENT
Increase brand awareness and image by adhering to grooming and uniform guidelines
Always maintain counter hygiene according to brand standards
Merchandising of stock according to merchandising guidelines
STOCK MANAGEMENT & MERCHANDISING
Identify and plan stock and tester need for the month and ensure orders are placed timeously and follow up the receipt thereof
Identify and plan supplies and counter tools for counter for the month and ensure orders are placed timeously
Submit stock management sheets to RDM monthly/weekly
Identify maintenance issues and snags and ensure these are resolved
RELATIONSHIP MANAGEMENT
Ensure client experience and customer journey is upheld and reinforced
Build in-store relationships with all levels of team and store management
CRM Management – oversee and ensure the maintenance of the CRM cards to retain customers and ensure regular contact with VIP clients
Drive increased customer data base (attraction of NEW customers)
Manage in store customer complaints or concerns and provide feedback to RDM’s regarding any customer issues or feedback within 24 hours
ADMINISTRATION
Submit claim forms for overtime, night work (holidays etc.)
Counter checklist submitted weekly to RDM
Submit counter event report including photographs to RDM
Submit competitor and trade insights including photographs within the mall and store environment
TEAM TRAINING AND COACHING
Induct new ARC staff members on Chanel
Identify training needs for team members within ARC on Chanel
Coach, train and oversee the development of ARC team members on Chanel
Submit role play and coaching tracking forms monthly to RDM
Participate in weekly team meetings for on-going communication
REQUIREMENTS/QUALIFICATIONS
Matric certificate
At least 3 years retail and cosmetics experience
Certificate in Beauty/Make-Up is advantageous
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Apply via company website ( http://www.prestigecosmetics.co.za ) or