Website 1 Life Insurance
1Life Insurance, South Africa’s #1 direct life insurer*, is on a mission to change lives for the better. Our insurance products, content & tools will help you take the first step towards building generational wealth today, ensuring a better life for your family tomorrow. Auto and General Park 1 Telesure Lane Riverglen Dainfern 2191
RESPONSIBILITIES
Customer Relationships Development
Make calls by telephone to customers to offer new products to existing client Base.
Customer Needs Clarification
Interview the customer, following a complex multi-level sales script, to clarify the customer’s requirements. Or assist in conducting interviews with potential customers to collect client requirements making detailed notes.
Sell Customer Propositions
Identify the products or services that best meet the customer’s needs, use personal expertise to propose quantities within standard operating systems, policies and procedures. Explain the selection to the customer, influence the customer to make a purchase with the best benefits and solutions to meet customer needs.
Operational Compliance
Develop working knowledge of the organisation’s policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
Customer Relationship Management (CRM) Data
Schedule callback and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organisation has quality data to enable effective customer retention and business development activities.
Performance Management
Prioritise own workflow and ensure work is completed to the required standards of quality and timeliness; use performance management systems to improve personal performance to meet SLA.
Personal Capability Building
Keep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment.
Sales Opportunities Creation
Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
General Education
Must be within DOFA date
Matric / Grade 12 or SAQA Accredited Equivalent (Essential)
Regulatory Exam 5 (Advantageous)
120 FAIS Credits (Advantageous)
General Experience
2 or more years telephonic sales experience (Essential)
Experience in cold calling (Advantageous)
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Apply via company website ( www.nfosa.co.za ) or