Website MORE Family Collection
MORE Family Collection is a diversified private business, specializing in the Southern African tourism industry. Our reach within the industry spans the hospitality sector (MORE Family Collection of Lodges, Hotels, & Residences); the travel service sector (MORE Family Concierge); and the training/ h… read moreuman development sector (MORE Campus & MORE Field Guide College). Our non-profit arms through which we deliver our corporate social and environmental responsibilities are More Community Foundation (operating within communities surrounding our properties and Support Office in South Africa and Zimbabwe), and Nakavango Conservation Programme (based at Stanley & Livingstone in Victoria Falls, Zimbabwe). MORE Family Collection of Lodges, Hotels & Residences: MORE Family Collection owns and manages a collection of luxury safari lodges, boutique hotels, and exclusive-use residences in some of Southern Africa’s most popular tourism destinations (including Sabi Sand Reserve, Kruger National Park, Thornybush Nature Reserve, Cape Town and Victoria Falls).
KEY FOCUS AREAS
Ensure consistency in services and products offered.
Monitor staff and patron activities to ensure that liquor regulations are obeyed.
Perform beverage preparation or service tasks including presentation and sales of beverages and training thereof, ensuring that the required profit margins are met.
Assist in developing and implementing specialty drinks including welcome, morning and evening drinks.
Promote optimal communication between the Kitchen and the Service team, including daily service meetings and appropriate pass management.
Investigate guest complaints where required.
The primary focus of this position is on Guest Service, yet stock control and financials form a crucial part of the duties.
Estimate consumption according to forecasts and schedule beverage and service equipment orders, checking delivery contents to verify quality and quantity.
Maintain par levels for crockery, cutlery, and glassware.
Review beverage menus and analyze recipes to determine labor and overhead costs and assign prices to menu items.
Maintain beverage and service equipment inventories and keep inventory records.
Ensure that the POS is managed and operated effectively, using reports to determine popular and profitable items.
Arrange for equipment maintenance and repairs and coordinate a variety of services such as refrigeration and ice machine services.
REQUIREMENTS – QUALIFICATIONS AND SKILLS
Sound knowledge of the highest level of F&B customer service in a luxury environment.
Sound knowledge of local, regional and international wines, and other beverages.
Sound knowledge of food and cooking methods, product and supply.
Good knowledge and understanding of stock procedures and control.
Good knowledge on the operation of all appliances and equipment.
Good knowledge of hygiene and all cleaning products used.
Basic knowledge of planning, budgeting and departmental administration.
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