Website Curo Funds Service
Our approach Investors take risks and entrust their hard earned money to our clients. At Curo too, the investment management community entrusts the administration of these assets to us. At the heart of Curo is our relentless drive to take care of, look after and effectively manage the investment ad… read moreministration of our clients. Commitment to our clients Our focus is on your service to clients. Our service experience is constructed in a way that enables you to maintain and enhance your clients’ experience. We believe this approach will position us more strongly as your partner and differentiate us in the market place. We see your client challenges as our challenges and we are excited about partnering with you to solve them. Risk management is part of our DNA and we strive to provide our clients with tangible and effective assurance that risks are actively managed. The enterprise-wide risk function works to embed risk culture capabilities and practices to preserve and realise business value.
Key Responsibilities
Service Mapping & Definition:
Gathering and translating insights into actionable requirements, and supporting change initiatives that improve client experience, efficiency, and scalability.
Develop and maintain service blueprints and the service ecosystem map to ensure alignment and prioritization.
Break complex operational services into product components with clear value propositions.
Define product scope, inputs/outputs, SLAs, and client touchpoints.
Client & Market Insight Gathering:
Engage with internal stakeholders and clients to gather service improvement needs.
Analyse usage patterns and pain points across reporting, NAV, reconciliation, and trade functions.
Benchmark against industry best practices (IFRS 17, ASISA, etc.).
Business & Functional Requirements:
Break down epics into features and user stories with stakeholder input, documenting business rules, use cases, and system requirements.
Utilize tools like ARIS, Confluence, Visio, Lucidchart, or Miro to document data flows, business processes, SOPs, and work instructions.
Project & Change Support:
In collaboration with project and testing teams, oversee the quality delivery of requirements and business process specifications in line with best practices and business process.
Participate in service rollouts, client onboarding, and process transitions.
Support communication, training, and documentation of new features or services.
Participate in UAT and guide users to ensure that the designed solution ultimately meets business requirements.
Use scenario testing and test cases to ensure that testing covers all aspects of the business specification and anticipated processes.
Product Performance & Reporting:
Track service performance KPIs (e.g., accuracy, turnaround time, usage metrics).
Identify areas for automation, simplification, or scalability.
Support development of internal and client-facing dashboards.
Ensure that requirements and business process specifications are reviewed, validated, tested and approved by relevant stakeholders at each stage in the development cycle, from conceptual to end product.
Qualifications & Experience
3+ years in product analysis, business analysis, or financial services operations.
Degree in Finance, Economics, Information Systems, or related field.
Business Analysis Certification (e.g., CBAP, PMI-PBA) is advantageous.
Familiarity with regulatory environments (e.g., IFRS 17, ASISA) is a plus.
Experience working with data, reporting tools, or financial systems.
Solid understanding of fund administration, NAV pricing, trade processing, or reporting.
Apply via company website ( N / A ) or
curo.mcidirecthire.com