Website Nimble Group
Nimble Group provides Advisory, Outsourcing and Asset Management services and capabilities into the Consumer, Corporate and Property markets in Southern Africa. We have 6 different offices in Southern Africa, including Cape Town, Johannesburg and Durban in South Africa and Gaborone in Botswana an… read mored Windhoek in Namibia
Job Purpose:
As a Collections Consultant, your primary responsibility will be to engage with customers who have outstanding debt obligation and negotiate payment plans.
This is not just about collecting; it’s about building human connections and providing solutions that benefit both Nimble and our customers.
You will need to leverage strong communication skills and problem-solving abilities.
Your success will be measured by your ability to exceed expectations.
Key Performance Areas:
Collections & Productivity:
Achieve and exceed individual collection targets through effective communication and negotiation.
Maintain and update accurate records of customer interactions, payment arrangements and collections actions.
Customer Engagement & Negotiation:
Engage with customers empathetically and professionally, negotiating payment plans that benefit both the customer and Nimble.
Resolve customer queries or disputes in a timely and professional manner, ensuring client concerns are addressed effectively to avoid delays in payments.
Compliance & Quality Assurance:
Ensure adherence to all relevant laws, policies, and industry regulations to maintain ethical standards and minimise risks during the collections process.
Live the Nimble Values:
Positive Impact: Be an inspiring force, contributing positively to your team.
Get it Done: Own your role and drive results with accountability.
Find Better Ways: Seek continuous improvement and innovation.
Do the Right Thing: Uphold high ethical standards in every action.
Who We’re Looking For:
We are looking for candidates with at least 6 months of experience in outbound collections, sales, or customer service.
If you are results-driven, thrives under pressure, reliable, have a positive attitude, enjoy working as part of a team then this could be the perfect role for you.
What You Need:
A Matric qualification (or equivalent).
A positive credit record and a clear criminal record.
Strong verbal and written communication skills.
Computer literacy and the ability to handle systems efficiently.
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