Discovery Limited
Key Purpose
The primary purpose of the team is, where there’s exceptions, to ensure accurate, timely, and compliant processing of cashback rewards across the Vitality program. The team also oversees critical billing functions, conducts quality assurance, and supports operational reporting.
Areas of responsibility may include but not limited to
Proactively manage inefficiencies with system calculations
Administration of cashback and reward queries related to Vitality, Discovery Card and Discovery Bank
Solve for service/financial failures to drive business improvement by engaging with management and correcting the underlying issues.
First time resolution of queries through the ability to analyse numerical data and all other sources of information, and trend where necessary
Providing superior customer service to internal/external stakeholders
Payment management associated with adjustments/cashbacks
Competencies & Personal Attributes
Knowledge of Vitality rewards
Writes and speaks clearly, convincingly and in a well-structured and logical way
Initiates and generates activity and introduces changes to work processes through an immediate understanding of newly presented information
Demonstrates an understanding of different organisational departments and functions
Manages time effectively and performs against deadlines
Sets high standards for quality, quantity, accuracy and productivity to achieve project goals
Works productively in a pressurised environment with strong analytical and problem-solving abilities
Takes initiative and works under own direction
Integrity, Honesty and Fairness
Capable of working in a high paced, pressured environment with strong analytical and problem-solving abilities
Education and Experience
Matric
At least 1 year experience in customer service or administrative role
Paradigm knowledge
Essential
Excellent MS Office skills
Knowledge of Discovery Vitality, Discovery Card and Discovery Bank Rewards
Solid knowledge of accounting principles
Finance Administration experience
Advantageous
Intermediate Excel skills
12 months working experience in Vitality/Card
Completed or working towards completing a tertiary qualification in Accounting/Finance
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