WNS Global Services SA
Job Description
This client is home to the world’s leading online luxury, fashion, and style destinations. Through their multi-brand online stores they have over 20 years’ experience in transforming the way the world shops. They deliver a personalized and localized online experience for customers and brand partners at every stage of the luxury shopping journey. Their online stores connect more than 5.3 million customers to the world’s most coveted brands and exciting new names through expertly curated products and inspiring content.
WNS will assist in delivering impeccable customer experience, through voice, chat and email channels to ensure customers remain loyal to the brand, use social media to share their experiences, and to increase revenue to their business
Qualifications
Minimum requirement Grade 12
UK call center experience advantageous
1 – 2 years of Contact Center Experience
Experience if the fashion industry with high end brands
Excellent communications skills: clear and neutral accent
Your language proficiency level means you can speak, listen and write fluently and independently
You can work collaboratively in a global team using your brilliant communication skills for greater good
You can resolve challenging situations
You are able to maintain a friendly, warm and professional tone of voice during all interactions with customers
You articulate the concept of luxury in every customer interaction by using formal, positive, and professional language.
You can ask relevant probing questions to understand customer’s needs: knowledge of open and closed questions differences and investigation process
You can empathize with the customer’s problem/needs: acknowledgment and genuine interest in customers
You can proactively provide solutions in a timely manner and spot potential issues before they escalate
You are adept at client relationship building and able to deliver a personalized, impeccable customer service
You are emotionally intelligent and can empathize and adapt accordingly to appreciate different perspectives
You always put the customer first and priorities the need of the customer
You can manage and proactively de-escalate difficult situation
You are proficient with a desktop computer, Microsoft Word and Outlook
You have strong IT literacy and an understanding of the digital world
You multi-task to meet time-critical SLA’s in today’s dynamic retail environment
You understand the function and the aim of the customer care industry.
Additional Information
Retail experience will be preferable and this is a 24/7 shifted environment.
Apply via company website ( ) or
jobs.smartrecruiters.com