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We offer people the most exciting information, communication and entertainment technology for work and play, and service them through our network of resellers and our own retail outlets. For these reasons, we strategically align ourselves with global companies that are the drivers of innovation in t… read moreheir industry, sometimes creating entire new categories. At the core of our business is the Apple brand. We are the sole distributors for Apple in South Africa. In support of Apple, our accessories brands offer products that enhance this technological eco-system. Core Group represents some of the world’s premier professional and consumer technology brands in Sub-Saharan Africa. If you would like to join us and become a reseller, please contact us if you believe your company qualifies after consultation of the following information. 1 Sandton Drive, Sandton, Gauteng, South Africa, 2196
Job Description
We’re looking for a highly skilled and motivated POC Technical Support Specialist to join our team.
This role will take ownership of the Proof of Concept (POC), trial, and demonstration processes of Microsoft Surface devices for enterprise clients.
You’ll need to bring a strong technical background, excellent communication and problem-solving skills, and a passion for innovation.
If you enjoy working with people and technology, and want to be part of a fast-paced, forward-thinking team, this could be the ideal opportunity for you.
Key Responsibilities
POC & Demo Management
Manage end-to-end POC, trial, and demo engagements for enterprise clients
Ensure a seamless, high-quality customer experience
Keep accurate documentation of all technical processes, challenges and resolutions
Prepare monthly reports and insights based on POC performance and trends
Demo Stock Management
Maintain an accurate inventory of demo stock
Ensure stock reflects the current and upcoming portfolio
Align stock requirements to new product introductions and business needs
Technical Support
Respond to all technical queries within 24 hours
Troubleshoot and resolve technical issues that arise during POCs and demos
Verify app compatibility within client environments
Training & Enablement
Stay certified in key Microsoft workloads (Surface, M365, Co-Pilot, Security and Azure)
Deliver technical training sessions to resellers and internal teams
Promote adoption of Microsoft tools and certifications amongst channel partners
Event Support
Ensure all demo units are up to date and provisioned for technical events
Manage technical content and user experience at events
Capture and track leads generated through events in collaboration with the business development team
Content & Asset Management
Maintain a central repository of updated demo content and technical assets
Source or develop content that supports presales and demo engagement
Qualifications & Experience:
Relevant Qualification in IT
Previous experience managing POCs, demos or trials in a corporate/enterprise environment
Strong technical knowledge of Surface devices and Microsoft’s broader ecosystem
Familiarity with CRM platforms and enterprise software
Microsoft certifications in AI, Security or related fields (preferred)
Technical Competencies:
Understanding of Surface, M365, Azure and Microsoft security offerings
Ability to troubleshoot and resolve technical issues independently
Strong documentation and reporting capabilities
Soft Skills:
Great verbal and written communication
Ability to explain technical concepts to both technical and non-technical audiences
Highly organised with the ability to manage multiple projects at once
A proactive, customer-focused attitude
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Apply via company website ( http://www.core.co.za ) or