Website Smollan
Smollan is an international retail solutions company delivering growth for clients across five continents by covering every aspect of how a Brand is managed at the point of sale. With extensive industry experience, an exceptional human platform and sophisticated systems, Smollan has provided consist… read moreent excellence in operational execution to retailers and manufacturers for three generations. Smollan delivers growth by acting as an extension of our clients’ brands by: – Ensuring perfect representation on shelf through outsourced sales forces, and in-store merchandising, stock management and promotional implementation; – Engaging shoppers to create an experience that delivers on the client’s brand promise; and – Providing actionable insights into the trade through Smollan’s technology offering of category management, dashboard reporting and a custom mobility platform. From a traditional sales agency, founded in South Africa in 1931, Smollan has grown into an international retail solutions company with over 50,000 employees. CEO, David Smollan says, "Companies should think of us as an execution engine for some of the below-the-line ideas they might have. We link up the marketing discipline and the sales discipline in a more horizontal way.” 15 Hathorn House, 27 Hathorn Avenue Maryvale 2192, Johannesburg, South Africa
Description
We are looking for a Product Consultant in Tembisa to ensure product/service exposure, increased sales, and achievement of targets by representing the company and its services to the trade in-store and growing the customer base within the forecourt.
As a Product Consultant, you will be responsible for:
Customer Experience Management
Manage customer vetting and registration
Manage rental process
Gather feedback and suggestions from customers to continuously improve the rental service
Monitoring and managing inventory including the storing, tracking and maintenance of equipment
Inventory Management
Monitoring and managing inventory including the;
Storing
Tracking
Maintaining of equipment
Charging devices
3. Managing & Ensuring Compliance
Standards & Discipline Management
Brand Management & Compliance onsite
HSSE compliance
Non-Compliance Escalation
Reporting and KPI’s
Delivery of Quality Reporting & Insights
Feedback on what is working and what is not working,
Red flag escalations of issues encountered on the sites,
Speedy response to resolve issues that are encountered,
Provide insights gained from customer interactions
Administration
Capture daily, weekly and monthly reports based on customer interactions and sales
Identify challenges and corrective actionsCustomer Satisfaction and Service
Gather feedback from customer complaints, queries and requests and ensure resolution
Build and maintain strong working relationships
Requirements
Minimum Qualifications: Matric
Minimum Experience:2-3 years’ experience in commission-based sales in Retail environment
Knowledge, Skills & Abilities:
Sales and Marketing knowledge
Customer Service Skills
Self management
Effective administration and communication skills
Knowledge and understanding of renewable energy
Literacy – MS Office
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Apply via company website ( http://www.smollan.com ) or