Blue Label Telecoms
Description
Job Purpose
Blue Label Telecoms is looking for a technically savvy and service-oriented Support Analyst – API Channel Integrations to join our Technology team.
In this role, you’ll play a critical part in supporting API integrations that drive seamless communication between systems, partners, and platforms.
Your work will ensure reliability, performance, and outstanding customer satisfaction across our integration ecosystem.
Key Responsibilities
API Incident Management: Monitor API services, troubleshoot issues, perform root cause analysis, and ensure timely resolution and documentation.
Customer Integration Support: Guide clients during API onboarding, configuration, and issue resolution – especially across Azure-hosted and WSO2 API environments.
Documentation & Knowledge Sharing: Maintain up-to-date technical documentation and troubleshooting guides for internal and external use.
Vendor & Partner Collaboration: Act as a technical liaison for integration partners and internal teams to streamline issue resolution and new feature rollouts.
Continuous Improvement: Identify recurring issues, improve monitoring and alerting, and support QA of API updates.
Self-Management & Teamwork: Demonstrate accountability, planning, collaboration, and the ability to thrive in a fast-paced IT environment.
Requirements
Competencies
Customer-focused mindset with excellent troubleshooting abilities
Strong technical understanding of APIs and cloud platforms
Excellent written and verbal communication skills
Ability to work well independently and collaboratively
Passion for learning and continuous improvement
High attention to detail and ability to manage multiple priorities
Strong problem-solving skills and communication abilities
Education
Matric – Essential
Bachelor’s degree in Information Technology, Computer Science, or related field
Experience
1–3 years’ experience in IT support, technical troubleshooting, or API development
Experience in cloud environments (Azure, AWS, Google Cloud) and API management platforms (e.g., WSO2)
Proficiency with RESTful APIs and tools such as Postman and Swagger
Familiarity with automation tools like JMeter is advantageous.
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