Discovery Limited
Key Purpose
Accountable for managing the end-to-end service, advice, and relationship of high-net-worth clients (i.e. Purple Wealth & Purple Suite), ensuring their needs are met through the integration of all Discovery Bank products, services, and resources (including rewards, travel, and concierge). This role also includes the leadership and performance management of the Purple Relationship and Internal Banker teams, ensuring the delivery of a differentiated, high-touch client experience. The Relationship Manager drives revenue growth through client retention, acquisition, and team excellence.
Areas of responsibility may include but are not limited to:
Client Relationship & Service Excellence
Serve as the strategic advisor for high-net-worth clients, ensuring proactive, personalized, and seamless service.
Drive portfolio growth and profitability by leveraging the full Discovery product suite.
Continuously enhance the high-touch service experience using client feedback and analytics.
Ensure consistent execution of the service model across the Purple Team.
Team Leadership & Performance Management
Lead, coach, and motivate the Relationship and Internal Banker teams to deliver exceptional service and meet performance targets.
Identify and develop talent within the team, fostering a culture of accountability, excellence, and continuous improvement.
Conduct regular performance reviews, call assessments, and provide constructive feedback.
Resolve escalated cases and ensure quality standards are consistently met.
Strategic Enablement & Innovation
Guide the development of analytics capabilities to support personalized pricing and product bundling strategies.
Collaborate with internal stakeholders to align on strategic objectives and service delivery.
Encourage out-of-the-box thinking to solve complex client and operational challenges.
Compliance & Operational Oversight
Ensure adherence to regulatory requirements and internal policies.
Oversee administrative and operational functions to support efficient team performance.
Monitor and report on key performance indicators and milestones.
Personal Attributes and Skills
Values-Driven: Demonstrates integrity, ethics, and consistent alignment with Discovery’s values.
Leadership & Influence: Provides clear direction, sets high standards, and inspires others to perform at their best.
Client-Centric: Deeply committed to understanding and exceeding client expectations through proactive engagement.
Results-Oriented: Takes initiative, energizes others, and consistently delivers on goals and commitments.
Analytical & Strategic Thinking: Uses data and systems thinking to solve problems and inform decisions.
Resilient & Optimistic: Maintains a positive outlook, recovers quickly from setbacks, and thrives under pressure.
Agile Learner: Embraces unfamiliar challenges and experiments to find innovative solutions.
Trust Builder: Follows through on commitments and builds credibility with clients and teams.
Emotionally Intelligent: Communicates effectively, adapts to different people and situations, and manages interpersonal dynamics with empathy.
People Savvy: High emotional intelligence with a low ego; fosters strong, respectful relationships.
Creative Problem Solver: Looks beyond the obvious to develop sustainable, long-term solutions.
Technical Skills (required)
Proven experience in relationship or private banking with a strong track record of revenue growth and client retention.
Demonstrated leadership experience, including coaching and performance management.
Strong understanding of financial products, wealth management, and client engagement strategies.
Proficient in Microsoft Office Suite (Excel, PowerPoint, Outlook).
Formal training in coaching or leadership development (advantageous).
Excellent verbal and written communication skills in English.
Education and Work Experience
Education
Essential: Matric / Grade 12
Required: 3-year tertiary qualification in Business, Finance, or a related field
Work Experience
2 to 3 years’ experience in a leadership or team management role
5 to 8 years’ experience managing high-net-worth client relationships within the banking or financial services industry
Experience in relationship or private banking (advantageous)
Prior experience within the Discovery Group (preferred)
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