Website SGS
SGS South Africa was established in 1949. Today, we are South Africa’s leading inspection, testing, verification and certification company. Our network of offices and laboratories, strategically located around the country, enables us to serve clients in every region, including Gauteng, Mpumalanga… read more, North-West Province, Limpopo, Western Cape, Eastern Cape, KwaZulu Natal, Northern Cape and Free State. We provide comprehensive solutions for a wide range of industries: Mining Governments and institutions Consumer and retail Agricultural Industrial Oil, gas and chemical We also offer a complete range of systems and services certification, as well as training. Mining Since the 1960s, services for the mining industry have formed a major part of our activities. A number of acquisitions have allowed us to further extend our services in this sector. Our acquisition of Lakefield Research Limited in 2002 has enabled us to offer laboratory and metallurgical services. With the acquisition of Johannesburg-based Time Mining Group in 2014, we are able to offer project management, design, development and operations for small scale projects. We acquired the assets of Bateman Projects in 2016. SGS Bateman specializes in providing process plant design and engineering, project management and commissioning, and optimization services for mineral processing plants. Its activities cover a variety of minerals including gold, iron ore, copper, uranium and coal. Based in Johannesburg and active throughout South Africa and sub-Saharan Africa, it also provides specialized project services in other parts of the world. Our acquisition of Matrolab Group, based in Pretoria, was finalized in 2016. SGS Matrolab is now a leading engineering and construction materials company serving consulting engineers, construction companies and public authorities. In addition to its network of offices and commercial and onsite laboratories in South Africa, it has registered offices in Mozambique and Botswana. Harrowdene Office Park, Building No 1, Western Service Road, Woodmead, 2191, South Africa
Job Description
Primary Responsibilities
In conjunction with the business strategy set by the Business Assurance (BA) Business Manager and Product Specific Technical Manager, provide an administrative service for customers in accordance with the Business Assurance GSP and GPP Global and local procedures, and perform all post audit back-office administrative procedures from receipt of audit packs from the auditors, through to the issuing of certificates to clients.
Specific Responsibilities
Managing post audit activities for all clients in assigned categories to ensure KPI’s are met. This includes and is not limited to:
Following up on outstanding audit packs with auditors.
Communicating and following up on applicable information and documentation to/from relevant parties (client/auditors)
Issuing, printing, and couriering of certification package to clients after payment confirmation.
Managing, updating applicable platforms and scheme specific databases with audit pack documents and information.
Post certificate issue customer care (sale of stickers, additional flags, frames, certificates.)
Stock taking and ordering of SGS Merchandise for applicable standards.
Participate and in internal and external audits.
Deal with or escalate client queries and complaints relating to services.
Monthly report as required by the Technical Manager.
Provide assistance to all Managers, Stakeholders and Colleagues when required.
Adhere to SGS policies, procedures as well as any other instruction either verbal or in writing to yourself.
Ensure good level of internal controls within the division and provide inputs into the drafting of relevant procedures or improvement of existing procedures and controls etc. to regulate productive and efficient service delivery and control.
Regularly and proactively interact with clients to build good client relations.
Adhere to all quality and safety requirements of the SGS management system.
Perform any other reasonable tasks as assigned by direct line manager and/ or Manager.
Qualifications
Matric or equivalent NQF level qualification.
Languages: Proficiency in English (Read, Speak, Write).
Any other languages an added advantage.
Knowledge of and training in management systems
Knowledge of GlobalG.A.P. and scheme add-ons highly advantageous
Knowledge of ISO17065 preferred
Additional Information
Required Skills and Experience
Typing Skills
5 years administrative experience
Experience of working in a team environment
Client and supplier liaison experience
Working within a quality management system
High attention to detail
Organizational and record-keeping skills
Customer focus and service orientation
Administrative skills
Interpersonal skills
Works well under pressure.
Excellent computer literacy in Excel, Word, Outlook, PowerPoint
Excellent communication skills
Excellent English communication: Speaking, reading, writing
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