Website HomeChoice Holdings Limited
HomeChoice International PLC (HIL) is an investment holding company incorporated in Malta and listed on the JSE Limited. Through its operating subsidiaries, HomeChoice and FinChoice, the group sells innovative homewares merchandise, personal electronics and loan products to the rapidly expanding mid… read moredle-income market in southern Africa through mail order (catalogue), electronic channels (Internet and mobile phone) and call centres. The group was restructured during 2014 to facilitate expansion outside South Africa, a further step towards achieving its ambitions of becoming a pan-African retailer. HIL was established as an offshore holding company and was listed in the General Retailers sector on the JSE Limited in December 2014 with a market capitalisation of R3 billion. The group has 3 operating segments: RETAIL HomeChoice is an omni-channel home shopping retailer offering an extensive range of household textiles and homeware merchandise on credit through a convenient shopping experience, together with a home delivery service. The product offering has broadened under the FoneChoice brand to include personal electronics. FINANCIAL SERVICES FinChoice is a niche provider of unsecured personal loan products to HomeChoice customers with good credit records. FinChoice leverages the HomeChoice customer database and marketing platforms to acquire loan customers at low cost and predictable repayment behaviour. The business focuses on short term and low-value loans. PROPERTY The group owns the head office building and a centralised distribution centre in Cape Town, as well as additional land adjacent to the head office which is currently being developed into a new call centre facility. c/o Company Secretary HomeChoice (Pty) Ltd 78 Main Rd Wynberg Cape Town 7800
Description
As a Telemarketing Contact Centre Intern, you’ll support operational excellence by helping to improve campaign effectiveness, streamline administrative processes, and provide performance insights.
This internship is ideal for graduates with a passion for data, systems, and process efficiency within a fast-paced, customer-centric environment.
What you will love doing in this role
Assisting with daily campaign performance tracking and reporting.
Supporting the administration and coordination of call centre schedules, targets, and incentives.
Helping to identify operational gaps and opportunities for workflow optimisation.
Contributing to data quality checks and accuracy of agent performance records.
Collaborating with supervisors and team leaders to prepare dashboards and insights.
Assisting in documenting processes, SOPs, and performance review feedback loops.
Supporting the use and enhancement of business systems and tools used in the contact centre.
Requirements
What we will love about you
We love organised individuals who bring structure and clarity to complex environments.
We love analytical minds who enjoy working with numbers and data.
We love systems-thinkers who understand how tools and processes work together.
We love curious learners who seek to understand how operations run and how to improve them.
We love detail-focused individuals who ensure reports and data are accurate and timely.
We love effective communicators who can share insights in a clear, concise way.
We love team players who support and uplift those around them.
We love proactive interns who show initiative and contribute beyond their task list.
What you’ll need to do this role
A relevant diploma in Business Administration, Business Systems, or Mathematical Technology
Strong proficiency in Microsoft Excel and general comfort with business software
Analytical mindset and comfort working with data
Excellent written and verbal communication skills
Interest in contact centre operations and customer-focused environments
Behaviors we love
Wow my customer
Walk in my customers’ shoes
Deliver on my promises
Deliver insight-led solutions my customers need
Treat the business as my own
Take accountability
Be curious, creative & explore opportunities
Do it right & at the right time
Play as a team
Be helpful
Be inclusive
Find the fun
go to method of application »
Apply via company website ( http://www.homechoice.co.za/ ) or