Website Hilton
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 19 world-class brands comprising more than 7,100 properties and more than 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hos… read morepitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 150 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube.
JOB DESCRIPTION
A Learning & Development Manager is responsible for organising, delivering, and evaluating training programs to deliver an excellent staff experience while support management on proper policies and procedures.
What will I be doing?
As a Learning & Development Manager, you are responsible for organising, delivering, and evaluating training programs to deliver an excellent staff experience. An HR Training Officer will also be required to support and advise management on proper policies and procedures. Specifically, you will be responsible for performing the following tasks to the highest standards:
Support and advise Managers on proper policies and procedures
Support the hotel with departmental training requirements
Organise, deliver, and evaluate training programmes as required
Manage succession planning with senior managers during the bi-annual appraisal process
Manage employee relations issues in the hotel in a confidential manner, including disciplinaries, grievances, and capability
Ensure completion of training for hotel security, fire regulations and other health and safety legislation
Assist in the organisation of Team Member social events
Work with local organisations and schools to promote the hospitality industry
Promote and endorse staff benefits
Assist and resolve team member and management queries
Oversee annual training plan, monthly training calendar, SETA submissions for WSP and ATR and grants
What are we looking for?
A Learning & Development Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Previous experience in learning and development required
Experience as an SDF
Positive attitude
Good communication and people skills
Committed to delivering a high level of customer service, both internally and externally
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure
Ability to work on their own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
CIPD qualified or working towards qualification, or equivalent
Knowledge of hospitality
Good knowledge of employment law and employee relations
IT proficiency
Apply via company website ( N / A ) or
.com