Cancercare SA
Description
Interpersonal Factor
As a professional all services delivered needs to be in line with the Cancercare values, of CARE. Each task needs to be consistently executed whilst at all times displaying a positive influence on all stakeholders and within the general working environment.
It is expected from the employee to deliver all tasks reflecting a willingness to operate outside the scope of the job description as per operational requirements.
The factors below cannot therefore be reviewed in isolation.
To display the company values: C – Compassion, A – Accountability, R – Respect, E – Ethics (CARE)
Telephone/messages
Professional Management of all telephone related task ensuring excellent patient care and satisfaction of all stakeholders
Effective and smooth workflow
Stakeholder satisfaction
Scheduling
Responsible for patient file preparation/scanning/.faxing/filing
Use of office equipment computers, photocopying machines faxes ect.
General office/secretarial duties
Upkeep of stats
Record keeping
Upholding daily filing
Register all patient of different programs, E-auths/MED-E-MASS/NP REGISTER, Profdoc and Mosaiq
Manage all Mail/letters/reports
Proactive management of all operational unit needs (Stock, stationary, repairs etc.)
Smooth operating, patient centred, professional medical reception department
Adherence to all SOP’s ensuring quality and efficiency
Stakeholder satisfaction at all times
Financial administration
Proactive assistance with regards to collecting of consultation fees and orientation of patients to company policy with regards to payment
Coordinating and assisting with authorization process
Assist with billing when MAC not available.
Informed patients
Smooth workflow
Improve cash flow
Reduce patient waiting times
Sound documentation of financial expenses
Communication/Co-ordinating/ Patient care
Responsible for coordinating all relevant communication with regards to patients care within the multi-disciplinary team and external stakeholders.
Meet and greet all patients
Orientate all NP
Handout, explain and receive and capture, ie. NP Reg forms etc.
Build relationships with all external Drs, receptionist, Hospitals and M/A
Smooth workflow
Improved stakeholder satisfaction
Quality service delivered
Requirements
Required Minimum Education
Matric and Diploma in Management Assistance or Secretarial Certificate
Required Minimum Experience
2 Years in Medical field
Apply via company website ( ) or
cancercaresa.mcidirecthire.com