Servest SA
Minimum Requirements
Minimum 3 years’ experience
Minimum of 2–3 years of experience in operations, preferably in the cleaning, hygiene
General administration and secretarial duties
Computer Literate (MS Office Suite) Word, Excel and Power point,
Strong Communication Skills – Written, Email, Telephone etiquette, and presentation.
Strong organisational and time-management skills
High level of accuracy and attention to detail.
Able to work under pressure.
Deadline driven.
Be able to multi-task.
Duties & Responsibilities
Responsible for multiple Customer sites
Building and maintaining relationships with key stakeholders within customer companies through regular site visits on a set call cycle and pro-actively resolve customer complaints
Daily delivery of the Operations Strategy –“Exceptional Customer Service Experience” through intelligent management of resources and optimal processes and systems
Conducting Monthly KPD surveys to ensure customers are satisfied with their products and services.
Negotiating and implementing Annual Price Increases as per the SLA and Sectorial Determination
Identify and conclude upsell opportunities within the customer portfolio
Responsible for retention of customer portfolio within set KPIs
Letting customers know about other services the company offers.
Achieving client relationship targets and KPI’s as set by the Regional Manager
Working closely with the onboarding and off-boarding teams with new and lost business within allocated portfolio
Responsible for multiple Customer sites
Building and maintaining relationships with key stakeholders within customer companies through regular site visits on a set call cycle and pro-actively resolve customer complaints
Daily delivery of the Operations Strategy –“Exceptional Customer Service Experience” through intelligent management of resources and optimal processes and systems
Conducting Monthly KPD surveys to ensure customers are satisfied with their products and services.
go to method of application »
Apply via company website ( ) or